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Automotive Centre Manager

2 months ago

Cambridgeshire and Peterborough, United Kingdom Halfords Group PLC Full time
Centre Manager Opportunity

We're seeking a Centre Manager to lead our Peterborough Bourges site, driving customer satisfaction and team performance. As a key member of our team, you'll be responsible for delivering exceptional customer experiences, managing a team of skilled technicians and customer service advisors, and achieving sales and profit targets.

Key Responsibilities:
  • Lead a team of 11 to deliver seamless customer service and achieve sales and profit targets.
  • Manage centre performance data to inform decision-making and drive improvement.
  • Develop and implement strategies to exceed customer metrics targets.
  • Coach and train colleagues to deliver technical training and improve performance.
  • Ensure compliance with health and safety and quality standards.
  • Manage labour force scheduling and time management.
  • Utilize Microsoft packages, including Word, Excel, and PowerPoint, and in-house systems.
What We Offer:
  • 25% off most products in Halfords Retail stores and online.
  • Amazing discounts on garage bills at Halfords Autocentre.
  • Discounts on Halfords Breakdown Cover and bike cover.
  • At least 25% colleague discount at Tredz.
  • Life assurance.
  • Employee assistance programme offering free, independent, confidential support and counselling.
  • Fantastic Trade Price Bike Scheme.
  • Option to join our Sharesave scheme.
  • Wagestream – a financial planning app.
  • Health Cash Plan.

We're in an exciting chapter, rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance, and repair business. All successful applicants will need to be available to attend an assessment centre at Head office, Redditch.