Accommodation Services Coordinator

2 weeks ago

London, Greater London, United Kingdom Great Ormond Street Hospital Full time
Job Overview

Great Ormond Street Hospital for Children NHS Foundation Trust (GOSH) offers a range of patient, family, and staff accommodation close to the hospital, funded by GOSH and GOSH Children's Charity.

An exciting opportunity has arisen within the Accommodation Service for an Accommodation Warden.

The post holder forms part of a small team maintaining a clean, safe environment for our patients and their family, staff, and visitors across the accommodation buildings.

Main Duties of the Job

The post holder will be responsible for facilitating the coordination of accommodation-related services. Working closely with in-house and contracted services, the Accommodation Warden will strive to ensure a safe and suitable environment for the accommodation of patients, families, and staff.

Welcoming patients and families to the accommodation, providing guidance on the Accommodation Policies and Facilities available.

Prepare guest bedrooms and communal areas prior to check-in and ensure equipment/resources are available to support the patient's care plan.

Work with in-house support services and contracted service providers to provide goods or services required to support business operations.

Set up rooms.

Handling and storing luggage.

Carry out audits.

Admin-related duties incl. data input.

Monitor quality standards, report deficiencies, and take appropriate action.

Working for Our Organisation

GOSH is an international centre of excellence in child healthcare. We provide world-class care to children and young people with rare, complex, and difficult-to-treat conditions.

We believe our people are the head, the heart, the hands, and the face of GOSH. Being part of our team is incredibly rewarding and you will be doing something extraordinary to the lives of the children and young people we care for.

Detailed Job Description and Main Responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person SpecificationValuesEssential Criteria
  • GOSH Values
Education, Training, and QualificationsEssential Criteria
  • Good Written and Verbal Communication Skills
  • NVQ (Level 2) In housekeeping or equivalent experience
Desirable Criteria
  • NVQ or equivalent in Customer Care
Skills and AbilitiesEssential Criteria
  • Ability to follow instructions
  • Good interpersonal skills
  • Good time management skills and ability to remain calm under pressure
  • Ability to multitask effectively
  • Able to accurately record information and pay attention to detail to actively support the end user
  • To have a flexible approach to work and be able to use own initiative with support of departmental supervisors
  • Able to demonstrate sensitivity and empathy, particularly in difficult situations
Knowledge & ExperienceEssential Criteria
  • Basic computer skills use of Word and Excel
  • Knowledge of health and safety issues
  • Proven experience of dealing with complex telephone calls
  • Knowledge and understanding of cleaning issues
  • Demonstrable experience of working in a customer-driven service and working to specific targets

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