Accommodation Services Coordinator

2 months ago

London, Greater London, United Kingdom Great Ormond Street Hospital Full time
About the Role

We are seeking an Accommodation Warden to join our team at Great Ormond Street Hospital for Children NHS Foundation Trust. As an Accommodation Warden, you will play a vital role in maintaining a clean, safe, and welcoming environment for our patients, families, and staff.

Your primary responsibility will be to facilitate the coordination of accommodation-related services, working closely with in-house and contracted services to ensure a high standard of patient and family-centered care.

Key Responsibilities
  • Welcoming patients and families to the accommodation and providing guidance on our policies and facilities.
  • Preparing guest bedrooms and communal areas prior to check-in and ensuring equipment and resources are available to support patient care plans.
  • Working with in-house support services and contracted providers to deliver goods and services that support business operations.
  • Setting up rooms, handling and storing luggage, and conducting audits to ensure quality standards are met.
  • Performing administrative tasks, including data input, and monitoring quality standards to report deficiencies and take appropriate action.
What We Offer

As an Accommodation Warden at Great Ormond Street Hospital, you will have the opportunity to work in a dynamic and challenging environment, supporting the delivery of exceptional patient care. You will be part of a dedicated team that is passionate about providing a high standard of service to our patients, families, and staff.

We offer a range of benefits, including opportunities for professional development, a supportive and inclusive work environment, and a competitive salary and benefits package.

Requirements
  • Good written and verbal communication skills.
  • NVQ (Level 2) in housekeeping or equivalent experience.
  • Basic computer skills, including use of Word and Excel.
  • Knowledge of health and safety issues and proven experience of dealing with complex telephone calls.
  • Demonstrable experience of working in a customer-driven service and working to specific targets.

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