Customer Relationship Management CRM Team Lead Position

3 weeks ago


Plymouth, Plymouth, United Kingdom TQR Full time
Job Overview

TQR seeks an experienced Sales and Customer Service professional to lead our Membership and Consultancy Success team. As a Team Lead, you will be responsible for driving business growth, delivering exceptional customer experiences, and developing a high-performing team.

Key Responsibilities:
  • Develop and implement strategies to identify and secure growth with our Advisor members.
  • Lead a team of Membership and Consultancy Success team members, providing coaching, feedback, and guidance to help them develop their skills and achieve their goals.
  • Collaborate with internal teams to align business development efforts with overall company objectives.
  • Prepare and present regular reports on membership and consultancy activities and outcomes to senior management.
Requirements:
  • Proven experience in sales and customer service roles, with a track record of achieving targets and delivering exceptional customer experiences.
  • Ability to self-manage a demanding workload while remaining focused on the task in hand.
  • Excellent communication skills, both written and verbal, with attention to detail.
  • Sound knowledge of H&S management systems and an understanding of basic HR requirements.
What We Offer:
  • A competitive salary of £45,000 - £55,000 per annum, depending on experience.
  • A comprehensive benefits package, including pension scheme, health insurance, and annual leave.
  • The opportunity to work for a dynamic and forward-thinking organization, with a strong focus on customer satisfaction and business growth.


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