Senior Franchise Operations Specialist

2 weeks ago


Canterbury, Kent, United Kingdom Drake International Full time

Drake International is seeking a highly skilled Senior Franchise Operations Specialist to oversee the day-to-day operations of our cleaning franchise locations. As a key member of our team, you will be responsible for ensuring high-quality service delivery across our commercial cleaning services.

About the Role

The successful candidate will have experience in a leadership role, preferably within the service or cleaning industry. You will be able to establish and maintain effective customer relationships, and possess strong communication skills.

  • Experience in a leadership role - preferably within the service/cleaning industry
  • Ability to establish and maintain effective customer relationships
  • Full clean Class 1 NZ Drivers Licence
  • Flexibility to travel with overnight stays and weekend work as required

You will be acting as the key liaison between Drake International, franchisees, and clients, ensuring that all cleaning services meet our standards and client expectations.

Key Responsibilities
  1. Contract Set Up and management
  2. Training & Development
  3. Franchise Audits
  4. Process Management & Reporting
  5. Health & Safety/Compliance
  6. HR

In return for your expertise, we offer a competitive salary of $80,000 - $110,000 per annum, depending on experience. This includes company benefits such as a company car with fuel card, laptop, and phone.



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