Team Leader

2 days ago


Truro, United Kingdom Citizens Advice Full time

About the Role

Citizens Advice is seeking an experienced Team Leader to manage and develop a team of volunteers who support witnesses in the criminal justice system.

Key Responsibilities

  1. Manage, motivate and develop a team of volunteers to deliver effective services.
  2. Develop and maintain key local stakeholder relationships to promote partnership working and enhance service delivery standards.
  3. Work with the Witness Service to identify opportunities for improvement and implement change to achieve this improvement.

About the Organisation

Citizens Advice is a leading charity providing confidential advice online, over the phone, and in person. We give people the knowledge and confidence to find their way forward, whoever they are and whatever their problem.

Our Values

We believe in equity, diversity, and inclusion, and we are committed to building diverse and inclusive teams where everyone has a sense of belonging. We welcome applications from people who share our values and are passionate about making a difference in the lives of others.

Requirements

  • Proven experience of managing and developing teams of volunteers.
  • Excellent management and communication skills.
  • Able to adapt to and manage change.
  • Experience of working to agreed targets and deadlines.

Please note

This role is subject to an enhanced vetting and barring check. Some roles may require a Counter Terrorist Check.


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