Cafe/deli Team Leader

3 months ago

Truro, United Kingdom Great Cornish Food Store Ltd Full time

This is an ideal role for an exceptional individual looking to develop their leadership skills with an award-winning, people-first employer.

Our team leaders ensure each shift runs smoothly and at maximum efficiency whilst maintaining impeccable standards of customer service.

Our award-winning pioneering food hall and cafe located next to Waitrose in Truro, sells entirely local food and drink and makes a big impact on our local economy. We’ve developed a reputation for selling and serving a huge range of top quality Cornish produce while offering great service and great value. In 2022 we became employee-owned, meaning that the team gets a share in the profits and a say in what the business stands for and how it develops.

**The role includes**:

- Leading the team that works across our cafe and deli counter, ensuring everyone is following the agreed procedures and that employees are supported.
- Allocating and reviewing responsibilities and adjusting the pace as necessary to ensure optimum levels of customer service and maximum efficiency.
- Opening and closing the department, including setting the day and cashing up.
- Ensuring the deli and cafe counters are mouth-wateringly attractive and well stocked.
- Ensuring that every coffee and every dish we serve looks and tastes fantastic.
- Maintaining dialogue with other department leaders and managers during the shift, especially the Head Chef and the Retail Manager, to ensure the whole store is operating in unison and at maximum efficiency.
- Maintaining adequate supplies and rotation of stock.
- Dealing with complaints professionally, authorising refunds or exchanges to an agreed limit.
- Ensuring equipment is in working order and that members of the team use it correctly.
- Ensuring hygiene and safety standards are adhered to and relevant records maintained.
- Being vigilant and aware of security requirements.

**Skills and knowledge required for the job**:

- A friendly and engaging personality, good communication skills and the ability to work effectively under pressure.
- Excellent barista skills.
- An interest in food, drink and cooking and an understanding of the store’s goals and vision.
- Experience of food handling in a hospitality and/or retail environment.
- Comfortable and confident engaging with customers.
- Leadership qualities, including initiative, confidence and the ability to both take and give instruction, pass on accurate information, ensure that the required tasks are carried out and find solutions when issues arise.
- The ability to multitask and work as part of a team.
- Articulate and numerate, with an eye for detail and accuracy and an understanding of business.
- The ability to stand for most of the day and to lift and shift stock/equipment, etc.
- Smart appearance.
- Experience in EPOS systems and touch screen till operation.
- Experience in stock control, including placing orders with multiple suppliers, would be an advantage.
- Experience in visual merchandising of fresh food would be useful.
- Food hygiene/allergy awareness certification would be useful.
- The opportunity to be a valuable part of an award-winning Cornish brand.
- The opportunity to work with a friendly and committed team, talented local suppliers and loyal customers.
- A permanent, year-round salaried contract for regular hours.
- The chance to contribute ideas within a nimble, fast-growing enterprise.
- The chance to hone and extend skills and responsibilities to progress a career.
- Regular pay and performance reviews and a supportive management team.

**Hours and benefits**:

- The business is a 7 days a week operation and all positions involve weekend/Bank Holiday work on a rota basis.
- As a rule the hours are rota’d between 7.30am and 6.30pm Monday to Saturday; 8.30am-4.30pm on Sundays. Shifts are usually 8 hours or 10 hours and it is possible in some weeks to complete the hours over 4 days with 3 days off.
- Generous staff discount for all employees.
- Free on-site parking.
- Free uniform.
- Salary £26,000. PROFIT SHARE IS ADDITIONAL.

**Job Types**: Full-time, Permanent

Pay: £26,000.00 per year

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Profit sharing

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Truro: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (required)

**Experience**:

- Supervising experience: 1 year (preferred)
- Customer service: 2 years (required)
- Barista: 2 years (required)

Work Location: In person

  • Kitchen and Cafe Assistant

    4 months ago

    Truro, United Kingdom Saint Piran Cafe Full time

    Job Overview: We are seeking a friendly and customer-oriented Kitchen and Cafe Assistant to join our team. We are looking for a full time staff member capable of multitasking in both front of house and kitchen responsibilities. As a vibrant cafe operating from 9am to 5pm, we provide great food offerings and are in search of a diligent individual who can...

  • Cafe Team Leader

    4 months ago

    Truro, United Kingdom Great Cornish Food Store Ltd Full time

    **Cafe Team Leader** **Reporting to: General Manager** **Overview**: The team leaders work with their own section and the other section leaders to ensure each shift runs smoothly and at maximum efficiency whilst maintaining impeccable standards of customer service. The Team Leader plays a vital part in helping us achieve our aim of becoming one of...

  • Team Member

    4 months ago

    Truro, United Kingdom SSP Full time

    **About the Role**: **Team Member at** **Cafe Local - Truro Station** **Pay Rate: £11.44 per hour.** **Shift pattern: Part Time, scheduled between 6am - 7pm, including weekends** **As a little incentive, you will earn an extra £1.20 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to 12.64 per hour.** Due to some...

  • Cafe Assistant

    4 months ago

    Truro, United Kingdom Cafè uneeka Full time

    Overview: **Responsibilities**: - Assist in food preparation and presentation - Ensure compliance with food safety regulations and hygiene standards - Help in maintaining cleanliness of the cafe including washing dishes and cleaning surfaces - Support the team during busy periods by taking orders and serving customers - Handle cash transactions and operate...

  • Team Member

    4 weeks ago

    Truro, United Kingdom SSP Full time

    Job description:Team Member at Cafe Local, Truro Cafe   Pay Rate: £11.44 per hour.   Shift pattern: Part time scheduled between 6am and 7pm including weekends.   Due to some responsibilities within the Team Member role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle...

  • Team Member

    4 weeks ago

    Truro, United Kingdom SSP Group Full time

    Team Member at Cafe Local, Truro Cafe Pay Rate: £11.44 per hour. Shift pattern: Part time scheduled between 6am and 7pm including weekends. Due to some responsibilities within the Team Member role,  applicants will need to be 18 years of age or over  to perform certain tasks or work on certain shifts and will be required to handle and serve...

  • Team Member

    3 weeks ago

    Truro, United Kingdom SSP Full time

    Job description:Team Member at Cafe Local, Truro Cafe   Pay Rate: £11.44 per hour.   Shift pattern: Part time scheduled between 6am and 7pm including weekends.   Due to some responsibilities within the Team Member role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle...

  • Team Member

    2 weeks ago

    Truro, United Kingdom SSP Full time

    Job description:Team Member at Cafe Local, Truro Cafe   Pay Rate: £11.44 per hour.   Shift pattern: Part time scheduled between 6am and 7pm including weekends.   Due to some responsibilities within the Team Member role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle...

  • Food & Beverage Assistant

    4 months ago

    Truro, United Kingdom FIG CAFE Full time

    **Food and Beverage Assistant** FIG CAFE has been trading now for 10 years and is still a bustling, thriving full-service café in the centre of Truro, Cornwall. We are seeking a special someone to join our amazing little team as a Food and Beverage Assistant! We can't offer more than the national minimum wage but what we can offer is a happy, friendly...

  • Coffee Specialist at Cafe Local

    1 month ago

    Truro, Cornwall, United Kingdom SSP Full time

    Job Overview: Barista at Cafe Local Compensation: £11.44 per hour, with an additional £1.20 per hour for shifts worked between midnight and 6 AM, totaling £12.64 per hour. Work Schedule: Part-Time, with shifts scheduled between 6 AM and 7 PM, including weekends. As part of the Team Member responsibilities, applicants must be 18 years or older to perform...

  • Customer Assistant

    4 months ago

    Truro, United Kingdom M&S Full time

    **Summary** Customer Assistant - Cafe - Truro This is a temporary role for 20 hours Working Pattern Week 1 Tuesday 10:30-17:30 Thursday 10:30 - 16:30 Saturday 08:30 - 17:30 **All the details** **Customer Assistant - Cafe - Truro** **This is a temporary role for 20 hours** **Working Pattern** **Week 1** Tuesday 10:30-17:30 Thursday 10:30 -...

  • Food & Beverage Team Leader - Truro

    1 month ago

    Truro, United Kingdom The National Trust Full time

    Food & Beverage Team Leader - Truro Summary The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us.    We’re looking for a Food and Beverage Team Leader to join us. Because we are in a rural area, please think about how you’d be able to get here for...

  • Customer Assistant

    3 months ago

    Truro, United Kingdom M&S Full time

    **Summary** Customer Assistant - Cafe - Truro Temporary 16 hour contract Working Pattern Week 1 Sunday 09:00 - 16:00 Monday 10:00 - 16:00 Friday 11:00 - 15:00 Week 2 Sunday 09:00 - 16:00 Thursday 10:00 - 16:00 Saturday 11:00 - 15:00 **All the details** **Customer Assistant - Cafe - Truro** **Temporary 16 hour contract** **Working...

  • Customer Assistant

    3 months ago

    Truro, United Kingdom M&S Full time

    **Summary** Customer Assistant - Cafe - Truro This is a Temporary role for 16 hours Working Pattern Week 1 Sunday 10:15 - 16:30 Tuesday 10:30 - 16:00 Thursday 10:30 - 16:00 Week 2 Tuesday 10:15 - 16:30 Friday 10:30 - 16:00 Saturday 10:30 - 16:00 **All the details** **Customer Assistant - Cafe - Truro** **This is a temporary role for 16...

  • Food & Beverage Team Leader - Truro

    1 month ago

    Truro, United Kingdom The National Trust Full time

    Food & Beverage Team Leader - TruroSummaryThe National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us.    We’re looking for a Food and Beverage Team Leader to join us. Because we are in a rural area, please think about how you’d be able to get here for work,...

  • Food & Beverage Team Leader - Truro

    1 month ago

    Truro, United Kingdom The National Trust Full time

    Food & Beverage Team Leader - TruroSummaryThe National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us.    We’re looking for a Food and Beverage Team Leader to join us. Because we are in a rural area, please think about how you’d be able to get here for work,...

  • Customer Assistant

    3 months ago

    Truro, United Kingdom M&S Full time

    **Key Accountabilities** Purpose To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels brilliantly well. Be the voice...

  • Team Leader

    4 months ago

    Truro, United Kingdom Card Factory Full time

    Job Introduction **Location: Truro** **Contracted Hours Available: 8 hr** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders...

  • Team Leader

    3 months ago

    Truro, United Kingdom Card Factory Full time

    Job Introduction **Location: 5/6 st nicholas street truro** **Contracted Hours Available: 8** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational...

  • Customer Assistant

    4 months ago

    Truro, United Kingdom M&S Full time

    **Key Accountabilities** Purpose To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels brilliantly well Be the voice...