Front of House Ambassador

4 days ago


Grantham, Lincolnshire, United Kingdom Belton Park Golf Club Full time
Belton Park Golf Club Overview

Welcome to Belton Park Golf Club, a prestigious golf club in the East Midlands. We are seeking a skilled and friendly Front of House person to join our team as an Apprentice Front of House. In this exciting role, you will have the opportunity to progress your career in a fast-paced and dynamic environment.

Salary: £18,000 - £20,000 per annum, depending on experience

Job Description:
Key Responsibilities:
  • Greet customers on arrival – Staff the entrance, welcome members and guests, and show them to their seats.
  • Deliver exceptional service – Exceed expectations, take orders, serve food and drinks, provide recommendations, and respond to queries promptly.
  • Resolve complaints – Handle member and guest complaints directly or escalate to supervisors when needed.
  • Manage reservations – Receive and record incoming reservations in person, by phone, or email.
  • Liaise with other teams – Work closely with team members in other areas of the Club to create a seamless experience for the customer.


Required Skills & Experience:
  • People skills: Excellent interpersonal skills and ability to make members and guests feel welcome and well cared for.
  • Teamwork: Ability to work closely with other team members during a shift and cover for other areas if required.
  • Negotiation: Address member and guest complaints efficiently and effectively to ensure overall customer satisfaction.
  • Organisation skills: Ability to multi-task and juggle competing priorities throughout a shift.
  • Food and beverage knowledge: Detailed knowledge of a specific food or beverage function related to the role.
  • Restaurant/bar operations knowledge: Understanding of how hospitality venues run on a day-to-day basis.
  • Software knowledge: Knowledge and application of industry software and systems.


Requirements:
  • Reliable transport to get to work.
  • Availability to work 4-30 hours per week.


Benefits:
  • Company pension.
  • Discounted or free food.
  • On-site parking.


Shifts:
  • 10 hour shift.
  • 12 hour shift.
  • 8 hour shift.
  • Day shift.


Work Location: In person.

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