Insurance Claims Handler

3 weeks ago


Cwmbran, United Kingdom Acorn by Synergie Full time

Job Title: Claims Management Specialist

Job Summary: We are seeking a Claims Management Specialist to join our team at Acorn by Synergie. As a Claims Management Specialist, you will be responsible for effectively managing all elements of an insurance claim, ensuring timely progression.

Key Responsibilities:

  • Manage all elements of an insurance claim, ensuring timely progression.
  • Field incoming and make outbound calls to progress claim status.
  • Create and update records of claims progress and milestones on our dedicated Claims Management System.
  • Manage suppliers to facilitate claim progression.
  • Liaise with the field management and diary management teams to successfully book appointments within Service Level Agreements.
  • Update policyholders and insurer clients on the status of key claim milestones.

Requirements:

  • Experience in claims insurance market or financial sector in a customer service capacity.
  • Strong understanding of Microsoft Office, specifically Excel.
  • Ideal experience in complaint management and resolution in an FCA regulated industry.
  • Ideal experience in producing and reporting on internal team performance (MI).

About Us: Acorn by Synergie acts as an employment agency for permanent recruitment.



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