Claims Process Lead

1 week ago


Orpington, Greater London, United Kingdom Gerrard White Full time
Litigation Team Supervisor

Gerrard White, a growing law firm, seeks an experienced Litigation Team Supervisor to join their team. The successful candidate will have extensive knowledge of civil litigation, leadership skills, and strong analytical abilities. This role offers a chance to work in a dynamic environment and contribute to the growth of the company.

The Job Description

This position involves supervising a team of claims handlers, providing training and guidance, and overseeing claims processing. You will review and approve claims, ensure compliance with service-level agreements, and conduct file reviews. Additionally, you will supervise court document preparation, perform internal and external audits, and manage team training needs. Responsibilities include delivering presentations, developing training materials, participating in client reporting, and making process improvement recommendations.

You will handle recruitment, staff reviews, and appraisals while maintaining a motivated and cohesive team. The successful candidate will have previous experience in insurance claims processing, at least one year in a supervisory role, and in-depth knowledge of civil litigation. They should possess exceptional communication, decision-making, and problem-solving skills, as well as strong analytical capabilities with a keen eye for trends and process improvements.

Benefits and Compensation

We offer a salary of £65,000 - £85,000 per annum, depending on experience, hybrid working (post-training/probation), pension scheme, holiday trading options, birthday leave, paid volunteer time, access to retail discounts, health & wellbeing resources, and regular company events and comprehensive training opportunities.
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