Healthcare Support Professional for Lung Cancer Screening
1 week ago
We are seeking a dedicated and caring Healthcare Assistant to join our dynamic team at InHealth Group, where you will play a vital role in delivering high-quality patient care and contributing to the early detection of lung cancer.
About UsInHealth Group is the UK's largest specialist provider of diagnostic and healthcare solutions. Our mission is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments, and procedures.
Responsibilities- Welcome patients to the clinic in a professional manner and act as their advocate to ensure privacy and dignity.
- Clarify patient identification and explain the process of their Targeted Lung Health Check appointment.
- Manage clinical risk within your designated working area.
- Ensure the smooth flow of clinical and administrative work while supporting nurses and other colleagues.
- Support patients to safely access subsequent elements of the face-to-face TLHC appointment (potential CT scan) and provide a patient handover once at the secondary location.
- Accurately enter data into the patient management system and maintain these systems with accurate and up-to-date information.
- Adhere to the requirements of the Data Protection Act (1984) to ensure confidentiality of information regarding staff and patients.
- Deal with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritization of queries as appropriate.
- Facilitate efficient patient scheduling and throughput, leading to optimal use of nursing capacity.
- Clean, monitor, and tidy equipment as directed and report any problems or malfunctions to senior staff members.
- Maintain a clean and safe working environment.
- Stay up to date with mandatory training and complete any additional courses required for this role.
- Understand all responsibilities and adhere to all statutory requirements for Health & Safety, COSHH, PPE, fire safety, complaints, accident reporting, and magnetic field & radiation safety.
- Comply with ISO standards in respect of Information Security Management.
- Demonstrate safe, effective practice in line with InHealth policies and procedures.
- You must be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively.
- You should understand the importance of patient confidentiality and be aware of data protection.
- You have excellent verbal and written communication skills.
- You possess good listening skills with an ability to present information in a logical manner.
- You have a good standard of education demonstrated by numeracy and literacy.
- You are flexible in your working patterns to fulfill clinical requirements and willing to adjust these at short notice to accommodate unexpected changes.
- You understand the importance of patient confidentiality and are aware of GDPR.
- You are confident in your ability to prioritize tasks.
- You are skilled at administration processes and proficient with Microsoft packages.
- You can follow instructions to support both your colleagues and patients.
The estimated salary for this position is £22,000 + £4200 Car Allowance. In addition, we offer a range of benefits, including opportunities for career development and professional growth, a supportive and collaborative work environment, and competitive pay.
What We Offer- We are a people-focused organization that values its employees and strives to create a positive and inclusive work environment.
- We offer opportunities for career development and professional growth, enabling our employees to reach their full potential.
- We believe in providing a comprehensive compensation package that includes competitive pay and benefits.
- We are committed to making healthcare better for patients by working collaboratively with the NHS to deliver high-quality services.
- We are a dynamic and fast-paced organization that requires adaptability and flexibility from our employees.
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