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Product Quality Assurance Specialist
2 months ago
We are seeking an experienced Administrator to join our Product team as a Product Quality Assurance Specialist. This exciting opportunity has arisen with our manufacturing client in Poole, and we are looking for a candidate with a strong background in administrative roles within a manufacturing, product, or distribution environment.
Key Responsibilities- Manage and maintain product return spreadsheets, ensuring accurate and timely data entry.
- Organise returned product delivery processes, liaising with internal departments to ensure seamless execution.
- Analyse product inspection reports, updating relevant data into company systems to inform product improvements.
- Work closely with the Product developer to feedback QA findings, driving continuous product enhancements.
- Communicate key findings to factories and manufacturing teams via regular video meetings and emails.
- Investigate customer queries and complaints, providing timely responses on online portals and via email.
- Work independently and collaboratively as part of the team to complete tasks accurately and within deadlines.
- Maintain database records and update internal and customer systems, ensuring data integrity.
- Build relationships with customer QA contacts, fostering open communication and collaboration.
- Provide support for product developer and product team across various tasks and activities.
- Proficient in Outlook and Excel, with strong attention to detail and ability to produce accurate work.
- Excellent oral and written communication skills, with confidence in communicating with external customers and internal stakeholders.
- Previous experience in product/distribution or warehousing environments, with a willingness to learn and adapt.
- Organised approach, with ability to work independently and as part of a team.
Fully office-based, with on-site parking available. Working hours are 8:00am - 5:00pm Monday to Thursday and 8:00am - 4:00pm Friday.
