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IT Service Desk Support Specialist
2 months ago
Job Summary
E-Resourcing Ltd is seeking a skilled IT Service Desk Analyst to provide exceptional technical support to our clients. As the first point of contact, you will be responsible for resolving technical issues and providing excellent customer service.
Key Responsibilities
- Provide first-line technical support to end-users via various channels, focusing on delivering outstanding customer service.
- Resolve technical issues, primarily end-user support in a Windows-based environment, including support for third-party and in-house built applications.
- Administer the IT Service Desk, including order management, supplier coordination, asset tracking, and ad-hoc reporting.
- Manage the onboarding, transfer, and offboarding process, including hardware provisioning, software deployment, and account management.
- Maintain the asset database and provide asset management support to the IT Service Desk Manager by identifying asset information, providing reporting analysis, and updating key IT asset information.
Requirements
- Previous experience in an IT Service Desk environment.
- Experience troubleshooting network issues.
- Active Directory and O365 support experience.
- Familiarity with PC/laptop build technologies.
- Understanding of desktop security, anti-virus, and anti-malware.
- Experience administering Active Directory, MS Office 365, and Microsoft Windows 11.
- Foundation knowledge of ITIL v3 or v4 is beneficial.
