IT Support Specialist
2 weeks ago
Job Overview
We are seeking an IT Service Desk Analyst to provide exceptional support to our clients. As the first point of contact, you will handle inquiries via phone, email, or our IT request portal.
Key Responsibilities
- Provide first-line support to end-users with a focus on excellent customer service.
- Resolve technical issues in a Windows-based environment, including support for 3rd party and in-house built applications.
- Administer the IT Service Desk, including order management, supplier dealings, asset tracking, and ad-hoc reporting.
- Manage the Starter, Movers, and Leavers process, including hardware provision, software deployment, and account management.
- Maintain the asset database and provide asset management support to the IT Service Desk Manager.
Requirements
- Previous experience in an IT Service Desk environment.
- Experience troubleshooting network issues.
- Active Directory and O365 support experience.
- Familiarity with PC/laptop build technologies.
- Understanding of desktop security, anti-virus, and anti-malware.
- Experience administering Active Directory, MS Office 365, and Microsoft Windows 11.
- Foundation knowledge of ITIL v3 or v4 is beneficial.
About the Role
This is a permanent position based in Surbiton, with a salary of £27k. The successful candidate must be eligible for SC Clearance.
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