Maintenance Technician
2 days ago
As a key member of our team at M Group Services, you will play a vital role in supporting our business by visiting various properties throughout the day to undertake work on Smart Meters. This is a non-technical role, and you will use a hand-held device to carry out tasks, recording all details on a tablet to update records of new and existing customers.
Some of the activities you will be required to complete include:
- Re-communication processes on Gas and Electric Smart Meters - changing SIM cards, modems, and small gain aerials.
- Re-joining smart devices to the network while in contact with energy companies.
- Exchanging batteries on gas token meters.
- Installation of high gain aerials on the externals of properties using ladders.
- Completion of site surveys and other supporting work that require a field-based engineer to visit properties.
You will be contracted to work 40 hours over Monday-Friday, consisting of shifts between 08:00-20:00. Due to the nature of the work, successful applicants must pass a Colour sight deficiency test and hold a full UK driving license (no more than 6 points).
Key Responsibilities:- Flexibility to adapt working hours to meet with customer/client requirements.
- Provide excellent Customer Service to meet the standards expected of M Group Services.
- Adhere to strict health & safety guidelines.
- Calling customers to advise time of arrival.
- Provide accurate information and data via tablet.
- Promote M Group Services image at all times.
- Be able to recognise health & safety risks and report accordingly.
- Carry out ad-hoc work as and when requested such as carrying out surveys or verifying customer details.
- Achieve and exceed work performance targets and adhere to ISO 9002 procedures.
- Other duties may be undertaken as and when required, in particular when new business is gained.
- Good geographical knowledge of local and surrounding areas.
- Ability to learn quickly and grasp new tasks/opportunities.
- Ability to use hand & 18v power tools.
- Experience of using handheld tools.
- Ability to lift, carry, and climb ladders, ensuring conformance to health and safety requirements.
- Self-motivated and organised as this is a lone working role.
- Dedicated to the provision of excellent customer services.
- 20 days holiday + 8 days bank holidays.
- Tools, Uniform, and Company Vehicle provided.
- Eye care vouchers.
- Online GP Service, 24 hours a day, 365 days a year.
- Access to our Employee Assistance Programme.
- Recommend a Friend and Earn scheme.
- Reward & Recognition Scheme.
- Access to My Rewards which provides amazing reductions on 1000's of purchases including Mobile Phone, Utility bill & top retail brand discounts.
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