IT Support Specialist
7 days ago
Technical Support Role
We are seeking a skilled Technical Support Analyst to join our team at IT Talent Solutions Ltd in Bracknell.
This is an exciting opportunity to work in a dynamic and collaborative environment where your expertise will be valued and your career can thrive.
Key Responsibilities:
- Provide technical support, troubleshooting, and resolving a wide range of IT issues, including hardware, software, and network-related queries.
- Assist with escalations from 1st line support, ensuring timely resolution and excellent service delivery.
- Collaborate with internal teams and external vendors to resolve complex technical issues.
- Monitor system performance, proactively identifying potential issues and implementing effective solutions.
- Maintain documentation and support procedures, contributing to knowledge sharing across the team.
- Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of the IT support function.
Requirements:
- Proven experience in a technical support role, with a strong understanding of IT infrastructure, including Windows Server, Active Directory, Office 365, and networking.
- Excellent problem-solving skills with the ability to troubleshoot complex technical issues.
- Strong communication and interpersonal skills, with the ability to provide a high level of customer service.
- Familiarity with ITIL frameworks and best practices is an advantage.
- Ability to work independently as well as in a collaborative team environment.
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