Operations Analyst
2 weeks ago
Ebury, a leading FinTech firm, seeks a highly skilled Operations Analyst to join its High Wycombe office. The ideal candidate will possess excellent analytical and problem-solving skills, with a strong ability to manage multiple tasks and prioritize deadlines.
Key Responsibilities:
- Monitor client balances and credit conditions, ensuring timely updates and accurate reporting.
- Manage daily incoming and outgoing payments, adhering to strict cut-off times and maintaining high-quality standards.
- Reconcile inbound and outbound payments, identifying and resolving discrepancies in a timely and efficient manner.
- Investigate payment and banking queries, providing accurate updates to internal teams and stakeholders.
- Cover foreign exchange positions, ensuring accurate reporting and timely execution of trades.
- Deliver exotic currency payments, maintaining high-quality standards and adhering to strict deadlines.
- Manage internal balances, executing daily cash sweeps and ensuring accurate reporting.
- Investigate unallocated and/or non-received funds, resolving discrepancies in a timely and efficient manner.
- Support internal teams in resolving client account discrepancies, providing accurate updates and timely assistance.
- Communicate task status to colleagues, supervisors, and managers, escalating problems as needed.
- Adhere to internal policies, processes, and procedures, maintaining high-quality standards and ensuring compliance.
- Participate in ad-hoc projects to maintain and improve business growth, developing and maintaining knowledge of processes to ensure consistent competency and meet KPIs.
- Manage caseload throughout the end-to-end process, ensuring timely completion and high-quality standards.
- Monitor personal performance, ensuring targets and standards are met, and identifying areas for improvement.
- Effectively find data and build MI reports from internal and external sources, providing accurate insights and recommendations.
- Work flexibly within a high-performing team to ensure team goals and personal deliverables are achieved.
- Share knowledge and experience constructively as a team player, contributing to a positive and supportive work environment.
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