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Operational Support Manager

2 months ago


Merthyr Tydfil, Merthyr Tydfil, United Kingdom Cwm Taf Morgannwg University Health Board Full time
About the Role

The Operational Support Manager will be responsible for providing high-level support to the Directorate, working closely with clinical teams and stakeholders to achieve operational excellence.

  • Excellent communication skills required to communicate with multi-disciplinary teams.
  • Provide and present complex information to Senior Managers and Clinicians in a sensitive and understandable way.
  • Effectively present information and data to small groups.
  • Manage allocation of work to administrative and secretarial staff, highlighting discrepancies and taking action to rectify.
  • Set up and initiate systems to collate and monitor activity and waiting list data.
  • Extensive knowledge of financial control procedures, ensuring adherence at all times.
  • Contribute to plans to improve efficiency, support changes of practice and new initiatives.
Key Responsibilities
  • Responsible for line management of administrative support staff within designated areas.
  • Work with high level of autonomy and independence, using own initiative.
  • Monitor and report activity, waiting times and data capture, working closely with partners.
  • Operational support for Directorate in delivery of medical workforce efficiencies.
  • Provide project and managerial support, evaluating project outcomes and providing recommendations.
  • Operational support for effective delivery of key operational services and targets.
Requirements
  • Qualified to Degree level or equivalent knowledge and experience.
  • Further staff or project management knowledge.
  • Experience of working within the NHS.
  • Project management experience with demonstrable outcomes.
Desirable Qualifications and Experience
  • Understanding of waiting list management.
  • Project Management qualification.
  • Experience of managing a team of staff.