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Operational Support Manager

2 months ago


Merthyr Tydfil, Merthyr Tydfil, United Kingdom Cwm Taf Morgannwg University Health Board Full time
Job Summary

The Operational Support Manager will provide project and managerial support within the Integrated Medicine Directorate, covering Care of the Elderly, Stroke, and General Medicine services.

Main Duties
  • Responsible for the line management of administrative support staff within designated areas of responsibility.
  • Work with a high level of autonomy and independence, using own initiative.
  • Monitor and report activity, waiting times, and data capture, working closely with partners.
  • Operateally support the Directorate in delivering medical workforce efficiencies.
  • Provide project and managerial support, evaluating project outcomes and providing recommendations.
  • Support the effective delivery of key operational services and targets.
About Us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family, providing primary, secondary, and community health and wellbeing services to around 450,000 people in three County Boroughs.

We live by our core values:

  • We listen, learn, and improve.
  • We treat everyone with respect.
  • We work together as one team.
Job Responsibilities
  • Excellent communication skills required to form close working relationships with multi-disciplinary teams.
  • Present complex information to Senior Managers and Clinicians in a sensitive and understandable way.
  • Manage the allocation of work to administrative and secretarial staff, highlighting discrepancies and taking necessary action.
  • Set up and initiate systems to collate and monitor activity and waiting list data.
  • Ensure adherence to financial control procedures and contribute to plans to improve efficiency and meet targets.