Resident Liaison Professional
7 days ago
About the Role
">We are seeking a highly organised and communicative Resident Liaison Officer to join our team on a residential project in Catford. This is a freelance role, offering the opportunity to work with a reputable contractor on an exciting refurbishment/development scheme.
Your Key Responsibilities:
- Act as the primary liaison between residents and the construction team.
- Communicate project updates, schedules, and potential impacts to residents in a clear and professional manner.
- Handle complaints, queries, and feedback effectively, ensuring timely resolution.
- Conduct home visits, surveys, and inspections when required.
- Maintain accurate records of resident interactions and issues.
- Collaborate with site and project teams to minimise disruption and maintain high levels of customer satisfaction.
Requirements:
- Proven experience in a similar role, ideally within residential construction or refurbishment projects.
- Excellent interpersonal and communication skills.
- Ability to handle challenging situations calmly and professionally.
- Strong organisational and record-keeping abilities.
- Knowledge of local authority regulations and procedures.
The Ideal Candidate:
We are looking for a highly organised and communicative individual who can build strong relationships with residents and stakeholders. You should have excellent interpersonal skills and be able to handle challenging situations with ease.
Salary: £45,000 - £55,000 per annum.
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