Resident Liaison Professional

7 days ago


Beckenham, Greater London, United Kingdom CPR Recruitment Full time

About the Role

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We are seeking a highly organised and communicative Resident Liaison Officer to join our team on a residential project in Catford. This is a freelance role, offering the opportunity to work with a reputable contractor on an exciting refurbishment/development scheme.

Your Key Responsibilities:

  • Act as the primary liaison between residents and the construction team.
  • Communicate project updates, schedules, and potential impacts to residents in a clear and professional manner.
  • Handle complaints, queries, and feedback effectively, ensuring timely resolution.
  • Conduct home visits, surveys, and inspections when required.
  • Maintain accurate records of resident interactions and issues.
  • Collaborate with site and project teams to minimise disruption and maintain high levels of customer satisfaction.

Requirements:

  • Proven experience in a similar role, ideally within residential construction or refurbishment projects.
  • Excellent interpersonal and communication skills.
  • Ability to handle challenging situations calmly and professionally.
  • Strong organisational and record-keeping abilities.
  • Knowledge of local authority regulations and procedures.

The Ideal Candidate:

We are looking for a highly organised and communicative individual who can build strong relationships with residents and stakeholders. You should have excellent interpersonal skills and be able to handle challenging situations with ease.

Salary: £45,000 - £55,000 per annum.



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