Sutton Housing Partnership Client Services Manager

3 days ago


London, Greater London, United Kingdom Sutton Housing Partnership Full time

Are you passionate about delivering exceptional customer service and managing projects with ease? As a Resident Liaison Officer at Sutton Housing Partnership, you will play a key role in ensuring the successful completion of planned and major works in Sutton.

About the Job

You will be responsible for creating tenant profiles, conducting home surveys, and agreeing access schedules with contractors and in-house operatives. This will involve communicating effectively with residents, providing updates on project timelines, and offering alternative appointments when necessary.

Key Responsibilities:

  • Create tenant profiles by using data in the Housing Management system and undertaking home surveys before work commencement
  • Agree access arrangements to ensure works are completed on time liaising with contractors and in-house operatives
  • Inform the resident of any delays or changes to the programme of works to their home and offer suitable alternative appointments

What We Offer: A competitive salary of £34,452 - £38,091 per annum, annual leave of 26 or 33 days, plus bank holidays, Membership of the Local Government Pension Scheme, Simply Health Cash Plan, and confidential support from a 24/7 Employee Assistance Programme



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