Automotive Service Professional
3 weeks ago
Service Advisor Role Overview
Chelmsford Volvo
Salary: £28,000 basic + up to £6,000 bonus
We are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Chelmsford Volvo.
As a Service Advisor, you will have the opportunity to work with a talented team and receive extensive knowledge and support from our Aftersales Manager, Andrew.
Key Responsibilities:
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers' car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
Requirements
To be successful in this role, you will need to have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a clear and concise manner.
Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
We are looking for a great team player who can also work independently using their own initiative.
If you have worked in a similar role within the automotive industry and have a passion for customer service and cars, we would love to hear from you.
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