Project Director
7 days ago
About Celestra
Celestra is a leading provider of IT services, delivering innovative solutions to top brands in the hospitality and retail industries. We build strong, long-term partnerships by becoming an extension of our clients' teams, working together to achieve digital visions.
Scope & Purpose
The Project Manager will be responsible for the day-to-day management of key customer accounts, maintaining relationships and providing leadership to the Project Team. Confident in end-to-end planning, overseeing all aspects of a project, meeting project goals on time and within budget, and bringing about a successful conclusion.
Primary Competencies
- Be the main customer focal point for the project and ensure all project KPIs are met with internal and external customers.
- Conforming to Celestra's Project Manager compliance and processes using Kronus methodology and other internal systems.
- Managing risk, change control, and change management, and creating statements of work between clients and Celestra.
- Cost control provides efficiencies where possible, with a review of profit and loss accounts.
- Responsible for daily invoicing and billing of clients.
- Producing documents for Project Review meetings and presenting accounts to key stakeholders.
- Maintain extensive knowledge of all solutions offered and support the team to execute calls during busy periods and absences.
- Being an escalation point and trouble-shooter for potential on-site issues.
- Understanding the unique IT requirements of the customer.
- Managing multiple projects, including multiple teams.
- Managing the Project team, holding regular 1:1s and continuously reviewing skills and caliber to identify gaps for training and development.
- Managing field resources and building relationships.
- Project forecasting for external resources.
- Support the start-up phase of projects, including making financial decisions.
- Maintain and develop strong working relationships with internal and external stakeholders and demonstrate the ability to collaborate with other Project teams to ensure efficiency and successful project delivery outcomes.
- Be the main point of contact for all clients and major escalation issues.
- Carrying out ad-hoc tasks in the absence of the Account Manager.
Person Specification
- Operational experience within the hospitality and retail sector (desirable, not essential).
- EPoS implementation and site refurbishment experience (desirable, not essential).
- Project Management experience.
- Understanding of IT data and networking (desirable, not essential).
- Experience in managing internal and external project teams, demonstrating good management skills.
- Proven track record of managing budgets, strong financial and commercial awareness.
- Possess the ability to handle stressful situations to meet critical deadlines.
- Problem management skills.
- A valid UK Full Driving Licence.
- A degree of flexibility to travel to sites.
- IT literate, including MS Office package.
Benefits
- Hybrid working.
- Private Medical & Company bonus scheme
- Flu vaccinations / Company Pension / Free Eye Tests.
- Modern Offices fully equipped with Pool Table, Tennis Table, and even an on-site pub garden where we BBQ in summer months
- Charity events & Team parties
- Fresh fruit deliveries every Monday & Wednesday.
- Selection of cereals & toasts and onsite snack shop.
- Coffee van every morning at 9 am with a selection of hot and cold food and beverages.
- Team Hug every month where you could be up-nominated for Star of the Month awards
- Benefits portal offering discounts on retail, hospitality, cinema, flights, and so much more
- Cycle to work scheme
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