Business Support Specialist

20 hours ago

London, Greater London, United Kingdom Specialty Business Solutions Full time
Job Title: Business Support Specialist

At Specialty Business Solutions, we're seeking a highly skilled Business Support Specialist to join our team. As a key member of our organization, you'll play a critical role in delivering exceptional support services to our clients.

Key Responsibilities:
  • Investigate and resolve application and system issues across multiple products.
  • Collect information relating to client requirements pertaining to incidents and service requests.
  • Escalate/engage with Technical Support, development, and service delivery management teams as required.
  • Develop a strong knowledge of our business processes and associated products to support clients.
  • Prioritize issues according to business impact and workload, and escalate within the Business Support team as needed.
  • Manage time optimally to ensure contract service level agreements and client expectations are met.
  • Attend regular client meetings and engage with key stakeholders in projects and client support teams.
  • Provide basic levels of training as needed internally and externally.
  • Visit client offices and work remotely alongside clients as needed.
  • Participate in Service transition, ensuring readiness for projects moving to BAU.
  • Ensure that any risks are raised with senior management or via standard process.
  • Ensure that client's data is secure and properly managed.
Requirements:
  • Senior C-level engagement experience with at least 10 years relevant experience in a similar role.
  • Significant experience of commercial and contractual engagement, including relationship management.
  • Able to manage the initial negotiation and renewal of contractual agreements without support.
  • Significant Global Speciality Insurance Market experience within either a vendor or client role.
  • Experience of managing a global enterprise relationship either internally or as a vendor with greater than £1M per annum spend with complex multilayer relationship.
  • Specialist focus on specific Product as 'trusted advisor' at Client C level.
  • Informed and aware of all Sequel Products, practice, and roadmaps.
Desired:
  • Self-sufficient in the management of all sized client relationships.
  • Understanding and experience of the software delivery lifecycle, with experience in one or more functional roles.
  • Understanding of the Global Speciality Insurance and Reinsurance Market, processes, and procedures.
  • CII qualified.
  • Other related professional qualifications (Lean Six Sigma/ Project Management etc).
  • Experience of the configuration and usage of Salesforce to manage client relationships and pipeline.

We're an equal opportunity employer and value diversity and inclusion. If you're passionate about delivering exceptional support services and have the skills and experience we're looking for, we'd love to hear from you.

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