Customer Service Coordinator

1 day ago


Gosport, Hampshire, United Kingdom NHS Full time
About the Opportunity

We are excited to offer a Customer Service Coordinator position in our Sexual Health and HIV Service in Portsmouth. As a key member of the team, you will be responsible for ensuring that all patients feel equally welcome without judgment or prejudice.

In this role, you will be the first point of contact for patients, managing emails, phone calls, and written correspondence effectively. You will also record data accurately, maintaining confidentiality and adhering to GDPR and Information Governance policies.

You will work closely with the administration team, liaising with patients, colleagues, and healthcare professionals in a professional and friendly manner. You will also promote the Friends and Family Test patient survey, process completed forms promptly, and prepare health promotion packs for distribution.

This is a full-time permanent position, offering a competitive salary of £23,615 per annum (pro-rata for part-time hours). The ideal candidate will have excellent organizational, communication, and interpersonal skills, with a proven ability to work in a fast-paced environment.

Working Arrangements:

  • Full-time permanent position
  • Competitive salary of £23,615 per annum (pro-rata for part-time hours)
  • Opportunity to work in a dynamic and supportive team
  • Excellent training and development opportunities


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