Air Logistics Customer Care Specialist – Aerospace, Procurement Professional

3 weeks ago

London, Greater London, United Kingdom Kuehne+Nagel Full time
Air Logistics Customer Care Specialist – Aerospace

London, United Kingdom | Air Freight and Customer Service | Full-time

We have an exciting opportunity for an Air Logistics Customer Care Specialist to join our team in Heathrow working in our specialist Aerospace Division.

Your RoleThe Air Logistics Customer Care Specialist will be responsible for managing end-to-end operations for our customers in the aerospace sector. Our Aerospace CCL team at Kuehne+Nagel provides individual solutions for our aerospace customers' transport and logistics needs, ensuring a seamless flow of aerospace goods across the globe and ensuring critical components reach their destination safely and efficiently.

As an Aerospace Customer Care Specialist, you will work as a team to provide support and assistance to colleagues and your line Manager as well as ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. Your role would involve building close relationships with all our Customers, Kuehne + Nagel offices, Overseas agents and Service providers.

Your Responsibilities
  • Proactively advise and consult Customers to ensure satisfaction
  • End-to-end responsibility for handling and coordination of both import and export aerospace shipments
  • Monitor customer shipments in order to provide proactive updates to customers and to problem-solve (by collaborating with other stakeholders) in anticipation of a customer complaint
  • Document, investigate and conduct root cause analysis on any deviations using KN systems (CoreLog, NPS)
  • Develop and onboard new customers and additional lanes of business from existing customers
  • Manage tasks through Business Process Automation tools (BPA) and all related features such as task tags
  • Inclusion and transfer of customer requirements into the KN systems (including sold rates and other agreements) so that Operational Care Centres (OCCs) are clearly informed about Deliverables
  • Field Complaint Calls, and provide problem resolution in alignment with stakeholders
  • Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing, Up-selling, and requisite follow up and closure
Your Skills and Experiences
  • Demonstrated experience working in an air logistics environment, ideally with experience in aerospace freight
  • Ability to understand and execute new processes
  • Strong customer service orientation
  • Computer literate – Excellent knowledge of MS Office features, especially Excel
  • Ability to work on own initiative and as part of a team
  • Respectful of company confidentiality and compliance regulations
  • Excellent organisational skills and strong interpersonal skills
Benefits

Kuehne+Nagel offers a highly competitive salary of approximately £45,000 per annum, as well as a contributory pension plan and access to our Route 2 Rewards scheme which includes discounts, benefit information, recognition and wellbeing centre. We also care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life.

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