Junior Support Engineer

4 weeks ago

Watford, Hertfordshire, United Kingdom VML Enterprise Solutions Full time

Job Opportunity:

We are seeking a dedicated and enthusiastic Junior Support Engineer to join our team at VML Enterprise Solutions. As part of our team, you will play a crucial role in providing technical support to end-users, ensuring smooth operations, and contributing to the overall efficiency of our IT systems.

Key Responsibilities:

  • Ticket Management:

Navigate the ticketing system to track and resolve user issues, ensuring timely and satisfactory resolution of problems.

  • Hardware Troubleshooting:

Identify common hardware issues, such as printer malfunctions or monitor connectivity problems, and provide effective solutions.

  • Issue Complexity Assessment:

Gauge the complexity of issues with the guidance of a mentor, ensuring accurate assessment and effective resolution.

  • Network Troubleshooting:

Execute basic network troubleshooting tasks to ensure seamless connectivity and minimal downtime.

  • Knowledge Base Contribution:

Contribute to the internal wiki by providing updates and new entries, ensuring that knowledge is shared and accessible to the team.

  • System Security:

Collaborate with the team to maintain system security and integrity, ensuring the protection of sensitive data and systems.

  • Continuous Learning:

Actively learn about IT services and user support techniques, staying up-to-date with the latest technologies and best practices.

  • Team Collaboration:

Work closely with mentors and team members to develop skills and knowledge, ensuring a collaborative and supportive team environment.

Requirements:

  • Basic understanding of IT services and user support, with some commercial experience.
  • Familiarity with hardware troubleshooting.
  • Basic understanding of IT security principles.
  • Willingness to learn and work closely with mentors.
  • Strong communication and interpersonal skills.
  • Basic technical troubleshooting skills.
  • Attention to detail.
  • Self-starter.
  • An inquisitive problem solver.
  • Eagerness to learn and grow in the IT field.
  • Ability to work effectively in a team environment.

Preferred Qualifications:

  • Experience with the following technologies is an advantage: Active Directory, Atlassian stack, networking fundamentals, familiarity with joiner/mover/leaver processes, any scripting knowledge (e.g. python, batch, bash, PowerShell etc.).

What We Offer:

Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritize your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.

We offer a great benefits package including hybrid working that works for everyone, a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family-friendly policies, discounts with hundreds of retailers, and much more.

Our Personality and Behaviours:

We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solutions culture to life through the actions we all take every day:

  • Connect Meaningfully
  • Inspire Creatively
  • Include Purposefully
  • Approach Positively

About VML Enterprise Solutions:

Our Enterprise Solutions division houses strategic consultants, creative and technical architects, and skilled developers and operators that together help some of the world's leading organizations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B, and social platforms. With over 4,200 experts in 55 operational centers across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell, and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools, and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team.

Our Commitment to Inclusion, Equity & Belonging:

We are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

Join Our Team:

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

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