Junior Support Engineer

4 weeks ago

Watford, Hertfordshire, United Kingdom VML Enterprise Solutions Full time
Job Title: Junior Support Engineer

We are seeking a dedicated and enthusiastic Junior Support Engineer to join our team at VML Enterprise Solutions. As part of our team, you will play a crucial role in providing technical support to end-users, ensuring smooth operations, and contributing to the overall efficiency of our IT systems.

Key Responsibilities:
  • Ticket Management:
    • Navigate the ticketing system to track and resolve user issues
    • Follow up with users to ensure satisfactory resolution of their problems
  • Hardware Troubleshooting:
    • Identify common hardware issues, such as printer malfunctions or monitor connectivity problems
  • Issue Complexity Assessment:
    • Gauge the complexity of issues with the guidance of a mentor
  • Network Troubleshooting:
    • Execute basic network troubleshooting tasks
  • Knowledge Base Contribution:
    • Contribute to the internal wiki by providing updates and new entries
  • System Security:
    • Collaborate with the team to maintain system security and integrity
  • Continuous Learning:
    • Actively learn about IT services and user support techniques
  • Team Collaboration:
    • Work closely with mentors and team members to develop skills and knowledge
Requirements:
  • Basic understanding of IT services and user support, with some commercial experience
  • Familiarity with hardware troubleshooting
  • Basic understanding of IT security principles
  • Willingness to learn and work closely with mentors
  • Strong communication and interpersonal skills
  • Basic technical troubleshooting skills
  • Attention to detail
  • Self-starter
  • An inquisitive problem solver
  • Eagerness to learn and grow in the IT field
  • Ability to work effectively in a team environment
What We Offer:

Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritize your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.

We offer a great benefits package including hybrid working that works for everyone, a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family-friendly policies, discounts with hundreds of retailers, and much more.

Our personality and behaviors: We believe that we are what we do, not just what we say. Our shared values and behaviors show how to bring the VML Enterprise Solutions culture to life through the actions we all take every day:

  • Connect Meaningfully
  • Inspire Creatively
  • Include Purposefully
  • Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That's why we look for people who go beyond and always push our thinking to be better than yesterday.

At VML Enterprise Solutions, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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