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Audi Workshop Operations Manager

2 months ago

Bishop's Stortford, Hertfordshire, United Kingdom Pembrook Resourcing Full time

Aftersales Department Lead

Pembrook Resourcing is currently seeking an experienced individual to fill the role of Aftersales Department Lead for their client's workshop. This position plays a crucial role in ensuring the smooth operation of the workshop and the aftersales department.

The Aftersales Department Lead will be responsible for managing workshop resources effectively, monitoring staff and workshop performance to maintain standards. This involves allocating work to technicians based on their skill mix and resolving customer queries according to dealership and manufacturer guidelines.

Key requirements for this role include excellent technical knowledge gained in the retail motor industry, as well as previous management experience in a similar role. The ideal candidate will possess strong organisational and prioritisation skills, be able to take initiative and ownership of issues, and thrive in a high-pressure environment.

Essential Requirements:

  1. Excellent technical knowledge gained in the retail motor industry.
  2. Previous management experience in a similar role.
  3. Strong organisational and prioritisation skills.
  4. Able to take initiative and ownership of issues.
  5. Able to thrive in a high-pressure environment.