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Senior Commercial Account Manager
2 months ago
We are seeking a highly skilled Senior Commercial Account Manager to join our team at SPE Connect, a specialist Hospitality & Retail recruitment consultancy. As a key member of our commercial function, you will be responsible for developing and maintaining strong relationships with our clients' existing customer base, identifying opportunities for growth and driving the continuous improvement of our services.
Key Responsibilities- Develop and implement commercial strategies to support business development and growth.
- Build and maintain strong relationships with key customers, understanding their needs and preferences.
- Identify opportunities for growth and develop plans to capitalize on these opportunities.
- Work closely with the operations team to ensure seamless delivery of services and projects.
- Monitor and report on key performance indicators, ensuring that SLAs are met and KPIs are achieved.
- Collaborate with the sales team to identify new business opportunities and develop strategies to pursue these opportunities.
- Develop and maintain a deep understanding of the hospitality and retail industries, staying up-to-date on market trends and developments.
- Provide exceptional customer service, responding promptly to customer inquiries and resolving issues in a timely and professional manner.
- Work collaboratively with cross-functional teams to achieve business objectives.
- Develop and implement process improvements to increase efficiency and reduce costs.
- Proven experience in a commercial role, with a strong track record of building and maintaining relationships with key customers.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify opportunities for growth and develop plans to capitalize on these opportunities.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
- Strong understanding of the hospitality and retail industries, with a deep knowledge of market trends and developments.
- Ability to work collaboratively with cross-functional teams to achieve business objectives.
- Strong customer service skills, with the ability to respond promptly to customer inquiries and resolve issues in a timely and professional manner.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for building strong relationships and driving business growth, we encourage you to apply for this exciting opportunity.
