Customer Support Specialist

1 week ago


Beverley, East Yorkshire, United Kingdom Kingston Recruitment Ltd Full time
Job Title:

Customer Support Specialist - Claims Resolution

Salary:

£35,000 - £40,000 per annum

Company Overview:

Kington Recruitment Ltd is a leading recruitment agency providing top talent to various industries.

Job Description:

Key Responsibilities:

  • Receive and acknowledge warranty claims via a bespoke system.
  • Process warranty claims using in-house systems.
  • Update details on the progression of warranty claims/referrals.
  • Coordinate with a network of suppliers regarding warranty referrals.
  • Email warranty claim acknowledgements, new parts required, referrals, and completed job sheets to customers.
  • Respond to incoming telephone queries.
  • Process Pre-Deliver Inspections.
  • Resolve customer complaints via letter and telephone.

Requirements:

  • Excellent communication and problem-solving skills.
  • Able to work under pressure and meet deadlines.
  • Good understanding of warranty claims process.

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