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1 week ago
Customer Support Specialist - Claims Resolution
Salary:£35,000 - £40,000 per annum
Company Overview:Kington Recruitment Ltd is a leading recruitment agency providing top talent to various industries.
Job Description:Key Responsibilities:
- Receive and acknowledge warranty claims via a bespoke system.
- Process warranty claims using in-house systems.
- Update details on the progression of warranty claims/referrals.
- Coordinate with a network of suppliers regarding warranty referrals.
- Email warranty claim acknowledgements, new parts required, referrals, and completed job sheets to customers.
- Respond to incoming telephone queries.
- Process Pre-Deliver Inspections.
- Resolve customer complaints via letter and telephone.
Requirements:
- Excellent communication and problem-solving skills.
- Able to work under pressure and meet deadlines.
- Good understanding of warranty claims process.
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