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Pet Claims Assessor Opportunity

2 months ago

Manchester, United Kingdom Vermelo RPO Full time
Job Summary

We are seeking a skilled Veterinary Nurse or experienced Pet Claims Assessor to join our dynamic team at Vermelo RPO. As a Pet Claims Assessor, you will play a crucial role in ensuring pet owners receive timely support when they need it most.

Key Responsibilities
  • Review and process pet insurance claims efficiently, ensuring accuracy and adherence to guidelines.
  • Work closely with veterinary practices and customers to gather necessary information for claims assessment.
  • Ensure claims are settled swiftly, within Service Level Agreements (SLAs), and identify any potential fraudulent claims for referral.
  • Offer exceptional customer service by providing clear, prompt communication and building strong relationships with customers and colleagues.
  • Maintain up-to-date knowledge of policies, products, and systems to help explain cover details to customers.
Requirements
  • Qualified Veterinary Nurse or experienced Pet Claims Assessor with relevant industry experience.
  • Excellent phone and communication skills, high attention to detail, strong IT and data entry skills, and the ability to work both independently and as part of a team.
  • A flexible, proactive approach to work and a willingness to embrace new tasks and challenges.
What We Offer
  • Flexible, remote working so you can achieve a healthy work-life balance.
  • 25 days of annual leave + bank holidays, with the option to purchase up to 3 additional days.
  • Health Cash Plan to help with medical expenses.
  • Access to an exclusive benefits scheme offering discounts on shopping, dining, travel, and more.
  • Life Assurance at 4x your annual salary.
  • A clear, structured pathway for career development.
  • Employee referral scheme to reward you for bringing talent into the team.