IT Resolution Expert

17 hours ago


Gloucester, Gloucestershire, United Kingdom Ad Warrior Ltd Full time
IT Resolution Expert Job Description

We are seeking an IT Resolution Expert to join Ad Warrior Ltd, a small business providing customised software solutions for the windows and doors industry.

Main Responsibilities
  • Customer Support: Deliver exceptional customer support via phone, remote sessions, and email, troubleshooting and resolving technical issues related to our Windows-based software.
  • Software Training: Offer guidance and training to customers, helping them navigate and utilise the features of our software effectively.
  • Troubleshooting & Problem Solving: Diagnose and resolve software issues on Windows-based systems, ensuring minimal disruption to customers' workflow.
  • Software Updates: Assist clients with the installation of software updates and provide necessary guidance on new features and changes.
Requirements
  • Technical Skills:
    • Proficiency with Windows-based systems (Windows 10/11).
    • Basic understanding of software installation, configuration, and troubleshooting.
    • Familiarity with remote desktop tools and support software.
    • Experience with technical support and customer service roles, preferably in a software or IT environment.
  • Salary: £24,000 - £27,000 per annum, depending on experience, plus flexible working options, work-life balance, and opportunities for professional growth.
  • Benefits: Competitive salary, flexible working hours, work-life balance, and opportunities for career advancement within the company.


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