Primary Care Desktop Technician, Band 5

5 months ago

Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

Our Secondline Team seeks to recruit a highly motivated individual who has the ability and enthusiasm to work in a challenging but equally rewarding IT Department as a Primary Care Desktop Technician.

It is essential that you are customer focused with a “user-first” approach to deliver service excellence. You must be flexible and deliver high levels of initiative, with the ability to work under pressure, both as an individual and as part of a team. You must possess good communication skills and be able to deal with Users in a pleasant, effective and efficient manner.

To be successful in this role you will need to have strong experience of supporting end users, have an IT related qualification/IT experience.

Key role responsibilities;
- To analyse and resolve various desktop support issues using both documented guidance and own initiative to meet SLA’s
- Work within Trust and department guidelines
- Installing and maintaining expensive equipment, in a safe condition for users
- Travel to any IT site within the Trust and County to provide on-site expert technical support
- Participate in departmental oncall rota

Key skills required;
- Methodical, analytical, calm, self-motivated and confident demeanour, with the ability to multitask and work under pressure
- High technical ability, strong communication skills. Ability to troubleshoot and deliver solutions for complex requirements
- Experience of delivering services under SLA and/or project based conditions
- Flexible working and own a full clean UK driving licence

Desirable skills;
- Ability to understand and communicate complex technical information
- Advanced keyboard skills

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

The post-holder will provide Secondline Support, resolving complex IT incidents. Support will be provided both on site and remotely incidents passed from 1st line support.

This role is highly visible, and requires a combination of technical skills, customer care, and business awareness. The post-holder will be required to respond to service desk calls, monitor other routes to the service desk and record incidents following clearly defined procedures, resolving incidents at first point of contact. Assigned to a ‘zone’ within the County, the post-holder will be responsible for resolving IT issues within the relevant area(s).

Where incidents are more complex in nature the post-holder will be required to investigate possible resolutions until a solution that meets the end-user needs, can be found. At all times, the customer must be kept fully informed of the job reference and indicative resolution time/date.
Monitoring of calls logged will play a key part of this role, to ensure the fair distribution of tasks and that cover arrangements are agreed within the Team.

The post-holder will actively participate in IT project implementation plans.

Post-holders will also be required to be on-call.

MAIN DUTIES & RESPONSIBILITIES

1. respond to and resolve 2nd line incidents passed on from the Service Desk Operators and IT Engineers; investigating and rectifying complex IT issues;
2. deliver an excellent quality, client-focused service;
3. provide advice and expertise on all aspects of IT used within the organisation;
4. provide training and mentorship to new starters or less experienced IT staff in line with the IT Team Skills Development Programme;
5. liaise with relevant third party maintenance company’s, recording and escalating any hardware/software problems as required;
6. update the Service Desk Management System to support the provision of performance statistics;
7. be proactive in approach to problem management by identifying multiple instances of incidents, researching possible resolutions in in some cases, undertaking a root cause analysis;
8. record resolution details in the service desk management software selecting the relevant resolution categories;
9. assign unresolved Incidents to the appropriate specialist IT Team/IT product Engineer;
10. communicate with to end-users informing on progress and providing and where possible provide and estimated resolution time;
11. escalate major incidents to Problem Management and contribute to major incident reviews where appropriate;
12. perform a manual closure of ‘resolved’ incidents, ensuring the customer is satisfied with the resolution before closing the record;
13. conduct User Satisfaction surveys under the instruction of the Service Desk and Desktop Support M

  • Primary Care Desktop Technician, Band 5

    6 months ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    Our Secondline Team seeks to recruit a highly motivated individual who has the ability and enthusiasm to work in a challenging but equally rewarding IT Department as a Primary Care Desktop Technician. It is essential that you are customer focused with a “user-first” approach to deliver service excellence. You must be flexible and deliver high levels of...

  • Primary Care Desktop Technician, Band 5

    6 months ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    The post-holder will provide Secondline Support, resolving complex IT incidents. Support will be provided both on site and remotely incidents passed from 1st line support. This role is highly visible, and requires a combination of technical skills, customer care, and business awareness. The post-holder will be required to respond to service desk calls,...

  • Dietitian, Band 5

    5 months ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    You will be directly responsible to the Team Lead/Advanced Practitioner for Nutritional Support and based on either the Gloucester or Cheltenham site. You will be working to deliver, planning and monitoring high quality nutritional care and education to patients with complex nutrition support needs to inpatients, outpatients or within the home dependent on...

  • Desktop Support Analyst

    1 month ago

    Gloucester, United Kingdom 100% IT Recruitment Ltd Full time

    IT Technician Gloucester - 5 days on site£33,000 + Benefits including:25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development. This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central...

  • Nurse Band 5

    2 weeks ago

    Gloucester, United Kingdom CV-Library Full time

    We are seeking compassionate and dedicated Registered Nurses Band 5 to join our healthcare team in Gloucester. We are looking for Paediatric, Anaesthetic, Theatre nurses. Due to the nature of our roles, candidates must be a UK Resident residing within the local area. Please note we cannot offer visa sponsorship for overseas candidates. The ideal candidate...

  • Nurse Band 5

    2 weeks ago

    Gloucester, United Kingdom Surecall Recruitment Services Full time

    We are seeking compassionate and dedicated Registered Nurses Band 5 to join our healthcare team in Gloucester. We are looking for Paediatric, Anaesthetic, Theatre nurses.Due to the nature of our roles, candidates must be a UK Resident residing within the local area. Please note we cannot offer visa sponsorship for overseas candidates.The ideal candidate will...

  • IT Technician

    2 months ago

    Gloucester, United Kingdom 100% IT Recruitment Full time

    IT TechnicianGloucester - 5 days on site £33,000 + Benefits including: 25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development.This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central Gloucester.You...

  • Band 5 Locum Cardiac Physiologist

    4 days ago

    Gloucester, United Kingdom Pulse Full time

    Job Title: Locum Cardiac Physiologist Banding: Band 5Location: GloucesterWorking Hours: Full-time Start Date: ASAPRate: £25 - £30 per hourDuration: until December 2025The Clinical Physiology team at Pulse is seeking a dedicated and skilled Band 5 Cardiac Physiologist to join our team in Gloucester. This is a full-time position available immediately and...

  • Band 5 Locum Cardiac Physiologist

    24 hours ago

    Gloucester, United Kingdom Pulse Full time

    Job Title: Locum Cardiac Physiologist If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.Banding: Band 5Location: GloucesterWorking Hours: Full-time Start Date: ASAPRate: £25 - £30 per hourDuration: until December 2025The Clinical Physiology team at Pulse is seeking a...

  • Band 5 Locum Cardiac Physiologist

    3 days ago

    Gloucester, United Kingdom Pulse Full time

    Job Title: Locum Cardiac Physiologist For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.Banding: Band 5Location: GloucesterWorking Hours: Full-time Start Date: ASAPRate: £25 - £30 per hourDuration: until December 2025The Clinical Physiology team at Pulse is seeking a dedicated and skilled Band...

  • ITC Support Technician

    1 month ago

    Gloucester, United Kingdom 100% IT Recruitment Ltd Full time

    IT Technician Gloucester – 5 days on site £33,000 + Benefits including: 25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development. This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central Gloucester. ...

  • ITC Support Technician

    3 weeks ago

    Gloucester, United Kingdom 100% IT Recruitment Ltd Full time

    IT Technician Gloucester – 5 days on site £33,000 + Benefits including: 25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development. This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central...

  • ITC Support Technician

    1 month ago

    Gloucester, United Kingdom 100% IT Recruitment Ltd Full time

    IT TechnicianGloucester – 5 days on site£33,000 + Benefits including:25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development.This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central Gloucester. You...

  • ITC Support Technician

    1 month ago

    Gloucester, United Kingdom 100% IT Recruitment Ltd Full time

    IT TechnicianGloucester – 5 days on site£33,000 + Benefits including:25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development.This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central Gloucester. You...

  • ITC Support Technician

    1 month ago

    Gloucester, United Kingdom 100% IT Recruitment Ltd Full time

    IT TechnicianGloucester – 5 days on site£33,000 + Benefits including:25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development.This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central Gloucester. You...

  • Pulse | Band 5 Locum Cardiac Physiologist

    2 days ago

    gloucester, United Kingdom Pulse Full time

    Job Title: Locum Cardiac Physiologist Banding: Band 5Location: GloucesterWorking Hours: Full-timeStart Date: ASAPRate: £25 - £30 per hourDuration: until December 2025The Clinical Physiology team at Pulse is seeking a dedicated and skilled Band 5 Cardiac Physiologist to join our team in Gloucester. This is a full-time position available immediately and will...

  • Primary Care Transformation Manager

    1 day ago

    Gloucester, Gloucestershire, United Kingdom NHS Somerset Integrated Care Board Full time

    About the JobWe are recruiting for a Primary Care Commissioning Senior Manager to join our team at NHS Somerset Integrated Care Board.As a senior manager, you will be responsible for leading the commissioning and contracting of primary care services across the South West region. Your expertise and knowledge of primary care commissioning and transformation...

  • ARRS Mental Health Practitioner

    1 week ago

    Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    Job summary 1 x hour per week Permanent opportunity *Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment* Mental Health Practitioner under ARR Scheme for Gloucester Inner City Primary Care Network We are looking to recruit a post at Band...

  • ITC Support Technician

    1 month ago

    Gloucester, Gloucestershire, United Kingdom 100% IT Recruitment Ltd Full time €5

    IT Technician Gloucester – 5 days on site £33,000 + Benefits including: 25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development. This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central Gloucester....

  • ITC Support Technician

    1 month ago

    Gloucester, Gloucestershire, United Kingdom 100% IT Recruitment Ltd Full time €5

    IT Technician Gloucester – 5 days on site £33,000 + Benefits including: 25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development. This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central Gloucester....