Debt Collection Specialist
1 week ago
About the Role
The Energy Debt Resolution Expert will be responsible for managing debt associated with Commercial Strategic customers, utilizing their expertise in collections to ensure timely and within payment terms. Reporting directly to the Strategic Manager, this role requires proven experience in managing senior stakeholders within Commercial Strategic Energy Debt.
Key Responsibilities
- Manage Key Strategic relationships in relation to debt at all levels both internally and externally
- Lead on debt reviews with Key Accounts and support Service reviews as needed
- May require visits to customer premises with other key stakeholders
- Manage large complex data requirements and provide supporting information
- Ensure debt collection activity is monitored and in line with customers' payment terms
- Maintain compliance of the Strategic customer base, ensuring fair treatment and regulatory adherence
- Resolve internal and external complaints within agreed time scales
- Communicate and negotiate payment plans with customers
- Collaborate with CRM Service to ensure business workstreams do not block collection
About You
To succeed in this role, you will need:
- Excellent communication skills at all levels
- Previous experience in a Collections environment, ideally from an Energy background
- Multiskilled and flexible, able to adapt to fluctuating workloads
- High degree of analytical skills, with proficiency in Excel
- Ability to organize workload and multiple priorities
- Team player with a positive attitude
Benefits
This role offers a competitive salary of £45,000 - £55,000 per annum, depending on experience. Additional benefits include:
- Healthcare plan
- Life assurance
- Pension contribution
- Hybrid working
- Volunteering day
- Various company discounts
- Holiday entitlement
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