Debt Collection Specialist

1 week ago


Gloucester, Gloucestershire, United Kingdom Ecotricity Full time

About the Job:

">Ecotricity seeks a Debt Collection Specialist to manage debt associated with Commercial Strategic customers. As a key member of the Commercial Department, you will lead on debt reviews and support Service reviews, working closely with cross-functional teams to resolve queries and ensure smooth operations. Your expertise in collections and financial management will drive business growth while ensuring timely payments and compliance with regulatory requirements. ">

Key Responsibilities:

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  • Manage key relationships with senior stakeholders, including directors and commercial account managers.">
  • Lead on debt reviews and support Service reviews as needed, preparing presentation materials and KPI dashboards.">
  • Collaborate with cross-functional teams, such as Sales and Service, to resolve queries and ensure smooth operations.">
  • Reconcile complex data sets and provide supporting information to drive decision-making.">
  • Maintain accurate records and reports to track debt collection activity and customer compliance.">
  • Investigate and resolve complaints within agreed timeframes.">
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Requirements:

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  • Proven experience in collections and financial management, preferably in the energy sector.">
  • Excellent communication and interpersonal skills to build strong relationships with stakeholders.">
  • Ability to work independently and prioritize tasks effectively in a fast-paced environment.">
  • High level of numeracy and analytical skills, with proficiency in Excel.">
  • Competency in using Microsoft Office packages.">
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Benefits:

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  • A competitive salary of £45,000 - £55,000 per annum.">
  • A comprehensive benefits package, including healthcare, life assurance, and pension contributions.">
  • Opportunities for professional development and career growth.">
  • A dynamic and supportive work environment.">
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About Us:

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Ecotricity is a pioneering energy company committed to making a positive impact on the environment. Our mission is to change the way energy is made and used in Britain by replacing fossil fuels with clean, renewable energy sources. We are passionate about delivering exceptional service and creating a better future for our customers and the planet.



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