High Stakes Gaming Floor Manager

3 weeks ago


London, Greater London, United Kingdom The Rank Group Full time
Company Overview
The Rank Group's Grosvenor Casinos is a leading gaming operator with a strong presence in the UK. Our flagship venue, The Victoria, has been entertaining customers for 60 years and is set to undergo a £14 million refurbishment.

Salary
A competitive salary of up to £36,878 per annum, depending on experience, offers an attractive package for the right candidate.

Job Description
We are seeking an experienced dealer to join our team at The Victoria. As an ideal candidate, you will have excellent communication skills and be able to engage with customers, understand games and payouts, and identify high-value members. You will work closely with our gaming supervisor to meet table demand and deliver exceptional service.

Key Responsibilities
- Acknowledge and welcome customers
- Understand games, payouts, and high-value members
- Connect with first-time customers and explain game rules
- Work collaboratively with the gaming team to achieve targets

Requirements
- PFL holder
- Excellent customer service skills
- Ability to work flexibly, including nights, weekends, and bank holidays
- Strong communication and interpersonal skills

Benefits
- Competitive salary and benefits package
- Opportunities for career development and progression
- Free meal on shift and premium pay allowance after midnight
- Share of uncapped tips and 50% off food and soft drinks at Mecca and Grosvenor venues

About Us
The Rank Group is a leading gaming operator with a strong commitment to customer excellence and colleague welfare. We offer a diverse range of games, entertainment options, and amenities, making us a premier destination for gaming enthusiasts.

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