Credit Risk Manager
2 weeks ago
We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation, or socioeconomic background.
Role Overview:This role involves managing a portfolio of accounts receivable, including cash collection, ledger management, and adherence to credit policy.
Responsibilities:- Workload planning and prioritisation.
- Achieve agreed cash collection rates and overdue KPIs.
- Management of sales ledger.
- Daily contact via Telephone, SMS, E-mail, Payment links, Letter.
- Achieve call and abandonment targets.
- Manage individual performance to achieve cash collection and call targets.
- Manage contact to your portfolio throughout the collection cycle in line with credit policy.
- Keep accurate and complete records of all customer contact within systems.
- Escalation of accounts and issues as required.
- Manage customers' expectations to minimise escalated calls.
- Timely query resolution, working with colleagues in Fin Ops, customer services, and account management teams to resolve issues.
- A friendly culture that mirrors our proposition to our customers.
- A competitive salary of £35,000 - £45,000 per annum, depending on experience.
- A good range of core benefits and bonus potential.
- An opportunity to work in a fast-growing organisation that defines itself as being agile and innovative.
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