Credit Controller
5 months ago
**Role Overview**:
We are currently seeking a qualified and motivated Credit Controller to join our Belfast based team. As an important member of the Finance Department, you will play a vital role in managing our company’s credit risk while maintaining positive relationships with customers. The role will require the ability to identify trends in your customer portfolio and respond promptly and confidently.
**Job Responsibilities include**:
- Efficient management of CRM queues to respond to internal & external queries.
- Monitor bad debt experience accounts on your assigned ledger, identifying accounts that may require additional attention or are at higher risk of bad debt exposure.
- Engage in negotiations and reach agreements on payment plans with customers.
- Issue credit notes & with precision and attention to detail.
- Secure payments by card via telephone, maintaining precision and accuracy throughout the transaction.
- Work with minimum supervision on collection of overdue debts.
- Actively promote a customer-centric approach whenever possible, with particular focus on promoting the benefits of Direct Debits, My Calor Gas, and the Calor Automatic Top-Up Service.
- Work closely with the sales team to ensure that outstanding debts are collected promptly, and any customer concerns are addressed efficiently.
- Gather all necessary information to assess the creditworthiness of new and existing customers, making informed decisions and credit term recommendations to the team.
- Ensure that our credit management policies are followed diligently, helping to maintain a healthy financial environment for our company.
- Minimum of 5 GCSE passes at grades C or higher including English & Math’s or equivalent.
- Preferably 2+ years of experience in credit control and debt collection, although a passion for learning and a positive attitude are essential.
- Strong Excel skills and comfortable navigating excel spreadsheets and maintaining databases.
- Experience of Business Central would be an advantage.
- Exceptional customer service skills on a consistent basis.
- Confident communication and negotiation skills - Must be professionally assertive when required.
- Team player that can equally work independently or collaborate with a team to achieve common goals.
- Proficient in reconciling accounts, meticulously analysing, resolving queries and discrepancies.
- Capable of working in a methodical and structured manner.
- Attention to detail, trustworthy and reliable.
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