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Revenue Collection Specialist

2 months ago

London, Greater London, United Kingdom Brackenberry Full time

We are seeking a highly skilled Revenue Collection Specialist to join our team at Brackenberry Ltd. The successful candidate will be working closely with a Local Authority in Southwark to assist with the appointment of a Revenue Collection Specialist, on a 2-month contract, highly likely to be extended at the client's discretion.

Key Responsibilities:

  • Be responsible for meeting individual and team targets in the delivery of the Revenue Service, including Council Tax billing and recovery, NNDR including BIDs and HBOP recovery, as agreed as part of the annual appraisal process.
  • Manage a specific case load with autonomy as part of the team's operation.
  • Be responsible for the induction and training of new staff and delivering training to existing staff as part of their development process.
  • Mentor, give guidance in complex areas, and quality assure the work of Revenue trainee staff in processing revenues changes.
  • Liaise with and instruct the Valuation Office Agency (VOA) to ensure liability is correctly assessed and/or where alterations/amendments to properties may be required.
  • Update the property database as directed by the Valuation Office Agency (VOA), ensuring the database accurately reflects and reconciles to the Banding List.
  • Provide information and produce written responses to valuation appeals when required.

Requirements:

  • Extensive knowledge of Revenue collection, including relevant legislation and regulations.
  • 5 GCSEs (including English and Maths) or equivalent or work experience of at least an equivalent level.

Desirable Skills:

  • Significant experience of Revenue administration, working practice, and procedures, preferably in a delivery role.
  • Experience of dealing directly with, and advising, members of the public in a professional manner under all circumstances.
  • Experience of attending and interviewing customers at Court.

Important Notes:

  • The successful candidate should be available to work immediately or at short notice.
  • The candidate should have the right to work in the UK.