Premier Group IT Manager Role

1 week ago


Solihull, Solihull, United Kingdom Premier Group Recruitment Full time

Job Description: Contract IT Support and Services

Location: West Midlands, Solihull

As part of our Premier Group Recruitment team, we are seeking an experienced IT Manager to join us on a contract basis. The successful candidate will have a strong background in IT management, with a focus on customer support, issue diagnosis, and problem resolution.

Key Responsibilities:

  1. Provide exceptional customer support to our clients, including first and second-level technical support, as well as hands-on assistance.
  2. Diagnose and troubleshoot hardware and software issues, escalating complex problems to second and third-line support teams when necessary.
  3. Log and manage all support requests and incidents into the Help Desk system, ensuring accurate documentation and timely updates.
  4. Resolve technical problems related to operating systems, network connectivity, and application software, following standard procedures and protocols.
  5. Ensure IT security requirements are observed and implemented within the sites of responsibility.
  6. Monitor and maintain computer systems and networks, performing regular checks to ensure optimal performance and security.

Requirements:

  • Minimum 5 years of experience in an IT management role, preferably with experience managing individuals and being on-site regularly.
  • Proficiency in supporting Office 365, SharePoint, and MS Azure.
  • Basic understanding in Cyber Security, WAN, and LAN.
  • Experience working with software in an IT management role and be confident with common office software (Microsoft Office) and specialized applications.

Benefits: We offer a competitive daily rate of £250-£300, flexible working hours, and a dynamic work environment.



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