Premier Group IT Manager Role
1 week ago
Job Description: Contract IT Support and Services
Location: West Midlands, Solihull
As part of our Premier Group Recruitment team, we are seeking an experienced IT Manager to join us on a contract basis. The successful candidate will have a strong background in IT management, with a focus on customer support, issue diagnosis, and problem resolution.
Key Responsibilities:
- Provide exceptional customer support to our clients, including first and second-level technical support, as well as hands-on assistance.
- Diagnose and troubleshoot hardware and software issues, escalating complex problems to second and third-line support teams when necessary.
- Log and manage all support requests and incidents into the Help Desk system, ensuring accurate documentation and timely updates.
- Resolve technical problems related to operating systems, network connectivity, and application software, following standard procedures and protocols.
- Ensure IT security requirements are observed and implemented within the sites of responsibility.
- Monitor and maintain computer systems and networks, performing regular checks to ensure optimal performance and security.
Requirements:
- Minimum 5 years of experience in an IT management role, preferably with experience managing individuals and being on-site regularly.
- Proficiency in supporting Office 365, SharePoint, and MS Azure.
- Basic understanding in Cyber Security, WAN, and LAN.
- Experience working with software in an IT management role and be confident with common office software (Microsoft Office) and specialized applications.
Benefits: We offer a competitive daily rate of £250-£300, flexible working hours, and a dynamic work environment.
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