Data Resilience Tooling Manager

3 weeks ago

London, Greater London, United Kingdom Lloyds Banking Group Full time

About this Opportunity

We're the Chief Data & Analytics Office (CDAO) within Lloyds Banking Group, a leading financial services organization.

The mission of Group Chief Data and Analytics Office is to promote, embed and commercialise Data and Analytics practice and culture across Lloyds Banking Group.

The Data Resilience team is a new chapter within the Chief Data and Analytics Office. The aim of the team is to protect our customers, colleagues & markets by ensuring we comply with the spirit of the regulatory requirements for operational resilience established by the Bank of England, FCA and PRA.

In the Data workstream we are developing our ServiceNow and Tooling capability to stand-up a newly formed Data Pillar alongside our existing Technology, People, Property and Supply Chain Pillars. This will enable the Bank to understand, map its critical data assets and assess data resilience across our businesses.

Key Responsibilities

  • Working with the Data Resilience team to continue to determine what data is required for IBSs, how that data flows, and how we can make the data and processes around data more resilient.
  • Work with LBG ServiceNow Centre of Excellence (CoE) to shape the required E2E solution, the integration and automation of the ServiceNow solution.
  • Support LBG ServiceNow Centre of Excellence during Platform Upgrades, ensuring the Data Resilience solution is fully functional on all available environments.
  • Facilitation of Data Resilience MI & Reporting Outputs for core LBG Governance forums.
  • Support and coordinate the on-going demand for training and knowledge share of the Data Resilience Solution.

Requirements

  • A working knowledge of ServiceNow development with the ability to shape the solution, support requirement definition and work with ServiceNow dev's to deliver.
  • An expert level understanding of the ServiceNow Platform: ITSM, CMDB, GRC, INS-PI.
  • A good understanding of various classes within CMDB and relationships in ServiceNow (messaging queues, batches, unstructured data, applications, datastores etc.).
  • Full awareness of the business analysis artefacts (state diagrams, workflow orchestration, user stories, data model, metadata) and have a proven track record of producing these documents.
  • Ability to build relationships across wide reaching business teams. Be passionate about technology and its application to solve problems with a level of understanding of Data Resilience and its dimensions (such as data vaulting, data back-up, encryption).
  • Experience and confidence in running workshops and engaging customers with the ability to work independently.
  • Ability to quickly adapt to uncertainty and change. Our subject matter is new to the Bank and continually evolving meaning we continually need to commit to upskilling ourselves and evolve our thinking.
  • Experience in Agile Methodology and able to contribute to various Agile processes such as Daily Stand-up, Release Planning, Backlog Refinement, Retrospective, Sprint Review.
  • Strong continuous improvement skills, confident in challenging processes or solutions to make simplification efficiencies for the Group.
  • A strong knowledge of concepts of Data Resilience & regulatory demands.

Desirable Skills

  • Previous experience in setting up a Data Pillar from scratch.
  • Previous LBG experience and an understanding of our technical landscape and the underlying infrastructure that our Business Applications and IBSs reside on.
  • Previous experience of implementing training plans and solution roll out.
  • Completed Solution Architecture and business analysis qualifications or in the process of completing them.

About Lloyds Banking Group

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

We're committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

We offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%.
  • An annual performance-related bonus.
  • Share schemes including free shares.
  • Benefits you can adapt to your lifestyle, such as discounted shopping.
  • 30 days' holiday, with bank holidays on top.
  • A range of wellbeing initiatives and generous parental leave policies.

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