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Financial Crimes Investigator

1 month ago

London, Greater London, United Kingdom Direct Line Group Careers Full time

Direct Line Group Careers

We are seeking an experienced Counter Fraud Specialist to join our Commercial Counter Fraud Department in a 14-month secondment role.

About the Role

As a Counter Fraud Specialist, you will be responsible for delivering Counter Fraud benefits by identifying insurance fraud and undertaking investigations to validate or substantiate concerns. You will demonstrate that all cases follow legislation and risk regulations set internally and by external governing bodies.

  • You will deliver Counter Fraud benefit by identifying insurance fraud and undertaking investigations to validate or substantiate concerns.
  • You will demonstrate that all cases follow legislation and risk regulations set internally and by external governing bodies.
  • You will demonstrate skill in preventing and detecting insurance fraud, with the ability to manage potential outcomes.
  • You will be the technical referral point for the department, and be aware of the changing legal and regulatory environment and help to identify necessary changes to maximise fraud detection.
  • You will provide coaching, mentoring, and sign off on key decisions and litigation, whilst providing feedback to the Team Leader with recommendations for handler development.
  • You will sometimes deputise for the Leadership Team, and be accountable for the team's quality and performance by completing QA reviews, authorising payments and savings and attending leadership meetings.
  • You will understand the balance between preventing fraud and treating our customers fairly, removing innocent parties from the process, minimising avoidable complaints.

This is an exciting opportunity to join a dynamic team and contribute to the success of Direct Line Group. We offer a competitive salary of £40,000 - £50,000 per annum, depending on experience.

Requirements

To be successful in this role, you will need:

  • A Counter Fraud background
  • Previous experience in claims handling (Property, Liability and Motor) and/or policy fraud
  • Excellent organisational and time management skills
  • Good communication skills
  • Ability to prioritise and manage workload efficiently
Ways of Working

We offer a hybrid model way of working, combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.