Restaurant Operations Manager
1 month ago
The Deputy General Manager at COSMO is responsible for overseeing the daily operations of the restaurant, including employee selection, development, and performance. They manage inventory, ordering, and optimize profits while ensuring a satisfying dining experience for guests.
Key responsibilities include managing all areas of the restaurant, making final decisions on important matters, and maintaining high standards of customer service according to COSMO's strategy.
Key Responsibilities:- Optimize restaurant operations to achieve profit contributions.
- Drive clear succession planning and make critical decisions.
- Ensure food costs, labor costs, and wastage figures are within company parameters.
- Rota team members for maximum customer service and efficiency.
- Adhere to company rules, procedures, and licensing law.
- Recruit and build a winning team through talent management and development.
- Continuously maintain a motivated team and create a great learning atmosphere.
- Cascade knowledge, drive training, and give feedback to identify improvements.
- Aim to exceed service expectations and inspire the team to deliver fantastic customer service.
- Promote brand values and create a local marketing strategy to maximize sales.
- Solid experience in a capacity of DGM.
- Fantastic interpersonal, communication, and coaching skills.
- Thrives under pressure in a high turnover food environment.
- High level of enthusiasm and energy to inspire others.
- High personal standards, genuine, and attentive.
- Must be available to work as late as midnight or later if necessary.
- Must possess the ability to recognize a problem and resolve it appropriately.
- Be willing to work overtime and assist the workload of others.
- Ambitious and open to continual development.
- Hard working and prepared for challenges.
The ideal candidate should possess the following qualifications/certifications:
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