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Transport Shift Controller

1 month ago

Crawley, West Sussex, United Kingdom Saga Group Full time
Job Summary

We are seeking an experienced Transport Shift Controller to join our team at Saga Group. As a key member of our Transport Operations team, you will be responsible for resolving real-time transport issues with precision and pace, while maintaining high-quality customer care.

This dynamic role is predominately phone-based but may include occasional on-site visits to our home ports of Dover & Portsmouth.

** Due to the nature of the role and because the Control team operates 24/7 from our offices, flexible shift patterns will be a requirement. This role will require you to usually work a four on four off rotational shift pattern consisting of 12-hour days with the possibility of 12-hour night shifts in the future.

Key Responsibilities
  • Resolve transport related queries which could be due to a wide range of circumstances.
  • Field queries from customers, drivers, 3rd parties, workshop and internal departments via phone or email.
  • Work closely with Airport Services and the Duty Officer to ensure timely collection and delivery of clients.
Requirements
  • Ability to work on a 4-on-4-off shift pattern, ideally with prior experience of doing so.
  • Comfortability with a phone-based role, always striving to deliver the best possible customer service.
  • Initiative and ability to work with minimal supervision.
  • IT literacy with working knowledge of Excel.
What We Offer
  • Competitive salary up to £28,800, dependent on experience.
  • Annual shift allowance of £1,100.
  • Ability for overtime, paid at x1.
  • 4 on 4 off shift pattern of 12 hours (average weekly hours of 38).
  • Shift patterns may include night shifts in the future but are currently 06:00 – 18:00 / 08:00 – 20:00 / 10:00 – 22:00 on a rotating basis.
  • Option to purchase additional 5 days holiday.
  • Pension scheme matched up to 10%.
  • Life assurance.
  • Colleague discounts including family discounts on cruises and holidays
  • Range of reductions and offers from leading retailers, travel groups and entertainment companies.
  • Enhanced maternity, paternity and grandparent leave.
  • Company performance related annual bonus.
  • Access to Saga Academy which includes a comprehensive range of online courses, talks and much more.