Relief Hospitality Coordinator

3 days ago


West Lutton, United Kingdom YHA Full time
Company Overview

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. We provide brilliant hostel stays and experiences that improve physical health, mental wellbeing, and life skills.

Job Summary

We are looking for a skilled Relief Hospitality Coordinator to support our hostel teams in Yorkshire, Peaks and Cities. The ideal candidate will have experience of working face to face with customers, working in a team, and managing varying pressures.

Key Responsibilities
  • Provide exceptional customer service to all customers, members, and guests
  • Work on reception, offering insights about the hostel and the local area
  • Use our systems for efficient guest check-ins and check-outs, food and beverage sales and service
  • Carry out housekeeping duties, ensuring a comfortable, clean environment for all visitors
  • Assist in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales
Requirements
  • Experience of working face to face with customers
  • Experience of working in a team - can help others to achieve a common goal
  • Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
  • Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
  • Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
Salary and Benefits

The salary for this role is approximately £11.44 per hour, based on a 25-42.5 hour week. We also offer exclusive benefits, including access to YHA's staff discount and cashback portal, free YHA Membership, and travel and adventure opportunities.



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