Hospitality Assistant

2 weeks ago

West Chiltington, United Kingdom Nyetimber Full time

Nyetimber is a pioneering luxury brand and multiple award-winning English sparkling wine producer. Our story is one of many firsts; we were the first to pioneer the now-established style of English sparkling wine; we were the first to grow the renowned grape varieties Chardonnay, Pinot Noir and Pinot Meunier in England exclusively for producing sparkling wine; and the estate where our vines were first planted, was first mentioned in the Domesday book of 1086 by its then Anglo-Saxon name “Nyetimbraha”.


Quality is key to absolutely everything we do at Nyetimber and there is a constant strive for perfection. We produce exceptional sparkling wine, but always keep in mind that the reference to exceptional goes beyond wine, it extends to every touch point of the brand.


The main purpose of the Hospitality Assistant is to support the Hospitality Manager in the operation of all Estate based hospitality. This includes bringing the brand attributes and experience to life for those visiting the Estate, whilst maintaining operational capability in the brand spaces including but not limited to: The White Barn, The Medieval Barn and The Pressing Centre. This is a hands-on role and involves ensuring that every guest experience at the Nyetimber Estate is memorable, luxurious and representative of a luxury British brand.


RESPONSIBILITIES:


  • Front of house presence including meeting and greeting all guests on arrival and making them feel welcome. Overseeing the full guest experience from start to finish.
  • Actively representing the brand to target audiences, including but not limited to key accounts and trade, influencers, press, internal teams, brand partners and consumers.
  • Provide support to the Hospitality Manager in the research, planning and execution of Estate based hospitality visits and events, and ensure the appropriate maintenance and upkeep of the brand spaces.
  • Provide day-to-day support to the Hospitality Manager in the organisation, set up and delivery of all Estate visits to the highest standard.
  • Assist in the communication of calendars, agendas and planning with internal and external stakeholders.
  • Support the Hospitality Manager in the organisation and operation of consumer experiences such as Open Weekends and dining experiences. Ad hoc evening and weekend work (agreed well in advance) will be required and time off in lieu accrued to be taken during quieter periods.
  • Oversee all in-house event equipment, furniture and materials including sourcing, ordering, maintenance, and storage, supported by the Hospitality Manager and where required by the Estate Maintenance Team. Ensure all equipment is in keeping with our luxury brand standard. This includes the proper storage of such items and its maintenance.
  • Direct and lead ‘hired staff’, making sure they perform properly including having input in the selection process.
  • Check the setup of each event / tasting to ensure correct setup, attention to detail, and host a briefing with the team where appropriate.
  • Manage the flow of the event – announcing when guests should be seated, possibly introducing the winemakers and/or Brand Ambassadors. With the Hospitality Manager and Private EA, ensure the appropriate introductions to the CEO and his wife are made to guests. Liaise with the above mentioned to ensure timings and guest details are properly communicated.
  • Liaise with suppliers and service providers, including but not limited to caterers, florists, event equipment hire ensuring luxury standard and value for money.
  • Support the Hospitality Manager in the organisation of local community engagement events and maintaining a database for all events which will include locals as well as key auction prize winners and guests to be invited to bespoke events.


QUALIFICATIONS & EXPERIENCE:


  • Experience in a similar role ideally within a luxury environment - overseeing the full guest experience from start to finish, ensuring a welcoming and luxurious front-of-house presence for all guests, including key accounts, influencers, and press.
  • Experience within a ‘hands on’ hospitality environment, with a focus both on the finer details, and the broader consumer experience.
  • Effective communication and collaboration with internal and external stakeholders.
  • Competence in managing supplier relationships, sourcing event equipment, and maintaining luxury standards.
  • Expertise in organizing and leading consumer experiences, managing event setups, and ensuring attention to detail in all aspects of event delivery, including coordination with the Nyetimber Chef for menu approvals.
  • A driver’s License is essential for this role.
  • An interest in wine, and the luxury hospitality sector is desirable.


THE NYETIMBER EXPERIENCE:


  • Be a part of the world renowned English sparkling wine and multi award winning wine producer.
  • Work for a true British heritage brand
  • Hybrid working policy (4:1 Office:Home)
  • Beautiful central London office
  • Excellent development, growth, and progression opportunities
  • 25 days holiday
  • Generous staff purchasing privileges.
  • 5% Pension
  • Life Assurance
  • Simply Health Cash plan
  • Perkbox

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