Digital Service Delivery Manager

4 weeks ago


Milton Keynes, Milton Keynes, United Kingdom ICAEW Full time

Role Profile

This role focuses on establishing and maintaining a reputation for high-quality service by leading a multi-channel inquiry service with a digital-first approach.

As a key member of the ICAEW advisory team, you will be responsible for driving digital transformation efforts, focusing on self-service solutions to maximize user satisfaction, streamline support accessibility, and deliver an exceptional 24/7 user experience.

Key Responsibilities:

  • Lead and develop team members to create, maintain, and enhance ICAEW's digital solutions.
  • Motivate and train team members to ensure a seamless customer service experience across all communication channels.
  • Oversee updates and maintenance of the Advisory training portal to ensure resources are current and valuable for team use.
  • Utilize data insights to evaluate team performance and drive innovations that enhance user support and efficiency.

About ICAEW

ICAEW is a leading advisory organization committed to delivering exceptional service and support to its customers.

What We Offer

As a key member of our team, you will have the opportunity to work on exciting digital transformation projects, develop your skills and expertise, and contribute to the success of our organization.



  • Milton Keynes, Milton Keynes, United Kingdom Digital Waffle Full time

    We are seeking a skilled Digital and Graphic Designer to join our team at Digital Waffle, a Global Marketing Agency.Key Responsibilities:Design engaging content for digital and print platforms.Ensure brand consistency across typography, color schemes, and logos.Develop motion graphics using After Effects.Manage multiple projects simultaneously, meeting tight...


  • Milton Keynes, Milton Keynes, United Kingdom Live - Digital and Marketing Recruitment Full time

    Live - Digital and Marketing Recruitment is seeking a skilled Digital Marketing Campaign Director to join our team.Salary: £42,000 - £45,000 per annumAbout the Role:The Digital Marketing Campaign Director will be responsible for overseeing end-to-end campaign management across all direct-to-brand channels, from ideation and implementation to measurement...


  • Milton Keynes, Milton Keynes, United Kingdom Digital Waffle Full time

    Digital Waffle, a leading organisation in the UK, is recruiting a Cyber Security Lead to strengthen our defences against evolving digital threats.This challenging role requires a highly skilled individual with expertise in creating and maintaining a secure digital environment. The salary range is up to £75,000 + Bonus.The successful candidate will be...


  • Milton Keynes, Milton Keynes, United Kingdom Digital Ad-network Full time

    A high-street retailer is seeking an experienced programmatic ad operations professional to manage their digital ad campaigns and drive sales and revenue for the business.The ideal candidate will have a strong background in programmatic trading and be able to harness their skills to refine and target campaigns, driving up ROI.Responsibilities include...


  • Milton Keynes, Milton Keynes, United Kingdom CV Library Full time

    At IMServ, we're seeking a talented Digital Product Manager to lead our engineering team in delivering innovative digital products and platforms. As a key member of our leadership team, you will be responsible for managing project delivery, mentoring team members, and fostering a culture of excellence.The ideal candidate will have 5+ years' experience...


  • Milton Keynes, Milton Keynes, United Kingdom Jumar group Full time

    We are seeking an IT Service Manager to work with our Public Sector client. The ideal candidate will have a proven Service management background with Active SC clearance and the following skillsets/experience:Key Responsibilities:Customer service managementService managementGovernanceSLA/OLA managementRisk managementResource managementOperational...


  • Milton Keynes, Milton Keynes, United Kingdom Co-op Digital Full time

    About the RoleAs a Customer Team Member at Co-op Digital, you will be part of a friendly team dedicated to providing great service to our customers. Your key responsibilities will include:Key ResponsibilitiesProviding friendly and thoughtful customer service on the tills and shop floor, responding to queries and championing Co-op products and...


  • Milton Keynes, Milton Keynes, United Kingdom CityFibre Full time

    Company OverviewCityFibre is the UK's largest fibre-only network, setting new standards for digital infrastructure. Our greener, more reliable network is designed from scratch for the internet.We're a Times Top 50 Employer for Gender Equality, Disability Confident Employer, and committed to ensuring our people feel a sense of belonging and pride to be part...


  • Milton Keynes, Milton Keynes, United Kingdom Wincanton Full time

    Job Title: Customer Service Delivery DriverAbout the Role:We are seeking a skilled Customer Service Delivery Driver to join our team at Wincanton. As a Driver with Wincanton, you will work with a Drivers Mate daily, assisting you with the lifting, shifting, and construction of items. Your mate will also handle the majority of the customer interactions,...


  • Milton Keynes, Milton Keynes, United Kingdom Digital Waffle Full time

    Milton Keynes, a thriving hub in the South East of England, is home to Digital Waffle. We are seeking an experienced Cyber Security Lead to join our team and create a secure digital environment.The ideal candidate will have a strong technical background in cybersecurity and a strategic approach. A salary up to £75,000 + Bonus is offered for this role.Key...


  • Milton Keynes, Milton Keynes, United Kingdom Technip Energies Full time

    Job DescriptionWe are seeking a skilled Digital Project Information Manager to join our team at Technip Energies in Milton Keynes. As a key member of our team, you will be responsible for implementing project information management systems for executing major energy transition projects.About the RoleThis is an exciting opportunity for a seasoned professional...


  • Milton Keynes, Milton Keynes, United Kingdom Grant Thornton UK LLP Full time

    R1033334 More Than ExpectedGrant Thornton UK LLP is part of a global network of independent audit, tax, and advisory firms, comprising over 73,000 people in more than 150 countries. Our team of independent thinkers prioritizes quality, inclusion, and integrity, striving to be personal, proactive, and agile.Job DescriptionThe implementation quadrant of the...


  • Milton Keynes, Milton Keynes, United Kingdom CityFibre Full time

    Pioneering Digital ConnectivityCityFibre aims to unlock the digital potential of Britain by creating a gigabit-speed broadband network. As Head of Operational Planning, you will be responsible for driving collaboration, alignment, and stakeholder coordination. This role involves leading the design and implementation of the divisional Target Operating Model...


  • Milton Keynes, Milton Keynes, United Kingdom Grant Thornton UK LLP Full time

    Grant Thornton UK LLP is a global audit, tax and advisory firm with a team of independent thinkers who put quality, inclusion and integrity first. We're proactive, agile, and passionate about driving innovation in the audit industry.Job Description:The Digital Audit Team's Implementation quadrant showcases the power of current and emerging technology to...


  • Milton Keynes, Milton Keynes, United Kingdom Live - Digital and Marketing Recruitment Full time

    This role plays a pivotal part in the company's success, driving engagement with consumers and amplifying brand messages across various platforms.We are seeking an experienced Digital Marketing Director to lead our consumer engagement efforts, overseeing end-to-end campaign management and leveraging expertise in CRM, social media, and search...


  • Milton Keynes, Milton Keynes, United Kingdom Dawsongroup Plc Full time

    Dawsongroup Plc, a leading national provider of passenger vehicle rental and contract hire solutions, is seeking an experienced Procurement Specialist Service Delivery Manager. As a key member of our team, you will be responsible for delivering high-quality services to our customers across the UK.About UsWe are part of Dawsongroup plc, a renowned...


  • Milton Keynes, Milton Keynes, United Kingdom Mixxos Group Full time

    Job Opportunity: Digital Customer Experience LeadWe are seeking a highly skilled Digital Customer Experience Lead to join our team at Mixxos Group.Salary: £36,500 per annum (12-month fixed term contract)Location: Milton KeynesThis is a fantastic opportunity for a proactive team leader with expertise in delivering high-quality customer experiences by...


  • Milton Keynes, Milton Keynes, United Kingdom Volkswagen Group UK Full time

    About the RoleWe are seeking a skilled Digital Content Manager to join our team at Volkswagen Passenger Cars. As a Digital Content Manager, you will be responsible for the end-to-end development and implementation of all digital content and tools across our consumer-facing websites.Key Responsibilities:Develop and implement digital content strategies to...


  • Milton Keynes, Milton Keynes, United Kingdom CV Library Full time

    IMServ is seeking a highly skilled Software Delivery Director to lead our engineering team in delivering innovative digital products and platforms. As a key member of our leadership team, you will be responsible for managing project delivery, mentoring team members, and fostering a culture of excellence.The ideal candidate will have 10+ years' experience...


  • Milton Keynes, Milton Keynes, United Kingdom Red Bull Racing Full time

    Job OverviewAs a key member of the Red Bull Racing Fan Engagement Team, we are seeking an experienced Web Strategy Lead to establish and uphold a top-tier web experience for our F1 Marketing Team.The successful candidate will be responsible for developing and executing the website strategy, collaborating closely with the Content Team to ensure the website is...