Digital Service Delivery Manager
4 weeks ago
Role Profile
This role focuses on establishing and maintaining a reputation for high-quality service by leading a multi-channel inquiry service with a digital-first approach.
As a key member of the ICAEW advisory team, you will be responsible for driving digital transformation efforts, focusing on self-service solutions to maximize user satisfaction, streamline support accessibility, and deliver an exceptional 24/7 user experience.
Key Responsibilities:
- Lead and develop team members to create, maintain, and enhance ICAEW's digital solutions.
- Motivate and train team members to ensure a seamless customer service experience across all communication channels.
- Oversee updates and maintenance of the Advisory training portal to ensure resources are current and valuable for team use.
- Utilize data insights to evaluate team performance and drive innovations that enhance user support and efficiency.
About ICAEW
ICAEW is a leading advisory organization committed to delivering exceptional service and support to its customers.
What We Offer
As a key member of our team, you will have the opportunity to work on exciting digital transformation projects, develop your skills and expertise, and contribute to the success of our organization.
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