Digital Customer Support Specialist

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Co-op Digital Full time
About the Role

As a Customer Team Member at Co-op Digital, you will be part of a friendly team dedicated to providing great service to our customers. Your key responsibilities will include:

Key Responsibilities
  • Providing friendly and thoughtful customer service on the tills and shop floor, responding to queries and championing Co-op products and Membership.
  • Working collaboratively with store colleagues to make everyone's day better, supporting them to solve problems for customers and members.
  • Maintaining a safe and compliant store environment, ensuring shelves are stocked and prices, dates, and temperatures are accurate.
  • Assisting with the introduction of new products and services, making changes feel natural and sharing experiences with colleagues.
  • Supporting your local community through involvement in activities and events.
Requirements
  • A genuine care for the needs of customers and members.
  • Great people skills, with the ability to build positive relationships with customers and colleagues.
  • A positive approach to change and problem-solving.
  • The flexibility to work a range of different shifts.
About Us

Co-op Digital is a company that values diversity and inclusion, and we welcome applications from everyone. We celebrate our differences and recognize the importance of our teams reflecting the communities they serve. We offer a range of benefits, including 30% discount on Co-op products, a pension scheme with up to 10% employer contributions, and full, paid training and dedicated support for your personal development and career progression.



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