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Strategic Leadership Advisor

2 months ago

Leeds, Leeds, United Kingdom OCU Full time
About the Role

We are seeking a highly skilled Strategic Leadership Advisor to join our team at OCU Group. As a key member of our organization, you will play a critical role in delivering exceptional customer-focused civil engineering solutions to our clients.

Key Responsibilities
  • Customer Service: Provide timely and effective solutions to customer issues, complaints, and inquiries, ensuring a high level of customer satisfaction.
  • Data Management: Record and maintain accurate details of customer interactions, comments, and complaints, utilizing CRM software and other relevant tools.
  • Team Collaboration: Participate in team meetings and training sessions to enhance skills and knowledge, promoting a culture of continuous improvement and excellence.
  • Performance Targets: Strive for continuous improvement and take ownership of achieving performance targets, driving business growth and success.
Requirements
  • Proficiency in Computer Applications: Demonstrate expertise in MS Office and CRM software, with a strong understanding of data management and analysis.
  • Communication Skills: Possess excellent communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and stakeholders.
  • Problem-Solving: Display strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
About OCU Group

Established in 1994, OCU Group is a leading utility engineering contractor in the UK, renowned for delivering high-quality civil engineering solutions to our clients. We pride ourselves on empowering our employees, offering opportunities for personal development and career progression in a supportive environment.